Accounts Receivable Specialist (Operations Support) (Remote) | Laguna in Biñan, Calabarzon at Ubiquity Global Services US, Inc.

Position Summary

The Accounts Receivable Operations Specialist manages a shared collections inbox by monitoring, reviewing, and triaging customer inquiries. The role involves categorizing requests, responding to routine questions, and routing complex issues to the appropriate teams (Collections, Billing, Customer Success). It also ensures timely processing, accurate documentation, and proper tracking of all customer interactions.

In addition, the role supports collections activities by assisting with past-due accounts, including basic outreach, updating account notes, and documenting reasons for delinquency.

Key Responsibilities:

• Monitor and manage shared collections inbox

• Categorize and prioritize incoming inquiries

• Respond to routine billing and payment-related questions

• Route complex issues to appropriate teams

• Maintain accurate records and system updates

• Support collections through basic outreach and account updates

• Document delinquency reasons and account status

• Follow defined processes for timely resolution

Qualifications:

• 2 to 3 years of experience in customer support, collections, or admin roles preferred

• Experience with shared inbox or high-volume email handling is an advantage

• NetSuite and Salesforce experience preferred

• Strong attention to detail and process adherence

• Good written and verbal communication skills

• Able to handle repetitive tasks with accuracy and consistency