Houseman at LR PALM HOUSE LLC – Palm Beach, Florida

Job Summary

The Houseperson plays a vital role in supporting the Housekeeping team and ensuring that all guest areas, back-of-house corridors, storage rooms, and housekeeping workspaces are consistently clean, organized, and well-maintained. This position is essential in upholding Palm House’s luxury standards by delivering prompt, efficient, and detail-oriented service. The Houseperson assists Room Attendants, maintains inventory of supplies, responds to guest requests, and ensures all public spaces reflect the elevated experience of Palm House.

Essential Duties & Responsibilities

Housekeeping Support

• Deliver clean linens, towels, amenities, and supplies to Room Attendants throughout the shift.
• Remove dirty linens and trash from guest floors promptly and safely.
• Assist Room Attendants with additional needs such as stripping rooms, delivering cots, cribs, rollaways, or additional items as requested.
• Replenish housekeeping closets daily, ensuring rooms and carts are stocked with the proper items.

Public Area & Back-of-House Maintenance

• Maintain cleanliness of guest corridors, service hallways, stairwells, and elevators.
• Clean and organize back-of-house areas, including linen rooms, storage rooms, and employee spaces.
• Ensure floors are vacuumed, mopped, or swept based on required cleaning standards.
• Remove debris, fingerprints, and dust from doors, walls, vents, and baseboards.
• Support Public Area Attendants with heavy-duty tasks as needed.

Guest Service & Support

• Respond to guest requests promptly, politely, and professionally.
• Deliver requested items to guest rooms (pillows, blankets, toiletries, etc.).
• Assist with guest luggage or special requests when necessary.

Inventory & Equipment

• Maintain cleanliness of housekeeping carts and equipment.
• Properly handle chemicals in accordance with safety training and SDS guidelines.
• Notify management of any shortages, damages, or maintenance concerns.
• Assist with receiving, sorting, and organizing linen deliveries.

Teamwork & Communication

• Maintain strong communication with Housekeeping leadership and Room Attendants.
• Promptly report any lost and found items following Palm House policy.
• Support other housekeeping functions or departments upon request.
• Perform other duties as assigned.

Qualifications

• Previous hotel housekeeping or janitorial experience preferred; luxury hotel experience is a plus.
• Ability to work in a fast-paced environment while maintaining high standards.
• Strong communication and customer service skills.
• Ability to follow instructions, take initiative, and work with minimal supervision.
• Dependable, punctual, and committed to upholding Palm House service excellence.
• Ability to work flexible schedules, including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours).
• Frequent bending, lifting, pushing, and pulling.
• Must be able to lift, carry, and move items up to 50 lbs.
• Ability to push/pull housekeeping carts weighing up to 150 lbs.
• Occasional exposure to cleaning chemicals (proper PPE provided).
• Ability to navigate guest floors, stairwells, and service areas safely.