IT Manager at Bisnow – New York, New York

Device Procurement & Lifecycle Management

• Manage end-to-end procurement of hardware (laptops, desktops, mobile devices, peripherals) and software licenses.

• Maintain an up-to-date asset inventory and enforce lifecycle policies including refresh cycles and equipment retirement.

• Evaluate vendors, negotiate contracts, and optimize spend while ensuring hardware meets performance requirements.

• Coordinate device onboarding and offboarding processes for all employees, leveraging Jamf for automated provisioning and configuration.

Technical Support

• Serve as the escalation point for IT support issues, ensuring timely resolution of hardware, software, and connectivity problems.

• Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation.

• Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage user lifecycle, groups, and application integrations.

• Develop and maintain runbooks and knowledge base articles to enable self-service and reduce ticket volume.

• Support and coordinate IT needs for new hire onboarding and employee offboarding.

Cybersecurity

• Execute and maintain cybersecurity processes across endpoint protection, encryption, access control, and MFA via Okta — following established frameworks such as CIS Controls and escalating issues to leadership as needed.

• Monitor systems for vulnerabilities and ensure patch management processes are completed on schedule; surface findings and risks to appropriate stakeholders.

• Coordinate and deliver employee security awareness training and phishing simulation programs.

• Document and respond to security incidents; escalate to leadership or MSSPs as appropriate and participate in root-cause analysis.

• Support compliance activities for relevant regulatory and industry frameworks (e.g., SOC 2, HIPAA, GDPR) by maintaining documentation and completing assigned process steps.

• Manage day-to-day relationships with cybersecurity vendors and managed security service providers (MSSPs).

IT Strategy & Operations

• Contribute to annual IT budget planning by providing accurate data on user counts, license usage, and hardware needs; partner with Finance and HR on cost estimations for future planning.

• Identify opportunities to improve operational efficiency through automation and tooling.

• Collaborate with department heads to understand technology needs and translate them into actionable IT initiatives.

• Maintain and improve disaster recovery and business continuity plans.

Required

• 3–6 years of progressive IT experience, including at least 1–2 years in an IT management or lead role.

• Hands-on experience managing macOS device fleets using Jamf Pro, including policy management, Smart Groups, and automated enrollment.

• Proficiency administering Google Workspace, including user provisioning, security settings, shared drives, and app integrations.

• Experience managing Okta, including SSO application integrations, lifecycle management, MFA policies, and group rules.

• Solid understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls, VLANs).

• Demonstrated experience implementing and managing cybersecurity controls and policies.

• Strong troubleshooting and problem-solving skills with the ability to manage competing priorities.

• Excellent written and verbal communication skills; able to translate technical concepts for non-technical stakeholders.

Preferred

• Relevant certifications such as CompTIA Security+, Google Workspace Administrator, Jamf Certified Associate/Tech, or Okta Certified Administrator (or in progress).

• Experience with cloud platforms (Google Cloud, AWS, or Azure) and SaaS security configuration.

• Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice).

• Experience in a fast-growing startup or media/technology company environment.

• Knowledge of SOC 2 or ISO 27001 compliance frameworks.

• Competitive compensation structure!
• Medical, Dental and Vision Insurance - effective the 1st of the month following your start date.
• Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well.
• 401K Profit Sharing Plan
• Flexible Spending Account
• Health Savings Account
• Dependent Care Account
• Unlimited Vacation Days
• 7 days paid sick leave
• 9 paid Holidays
• Referral Bonus Program
• Pet Friendly Offices
• You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).

Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Bisnow's sponsorship to continue to work legally in the United States.