Director Operational Consulting at The Standard – Portland, Oregon

Remote Type: Remote (USA)
Portland, OR
Remote, USA
Remote, OR
Time Type: Full time
Requisition ID: REQ006499
Description:

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary:

Assist leadership with development of organizational strategies and objectives. Lead and manage initiatives to achieve objectives across Claims. Oversee the development and reporting of operational results, forecasts and trends. Demonstrate the traits of a Lean Leader. Responsible for managing the work environment, identifying workforce needs and ensuring alignment with corporate manager expectations, values and vision.

Principal Duties & Responsibilities:

• Assist leadership with development of organizational strategies and objectives. Help identify priorities in alignment with business objectives. Lead and manage initiatives to achieve goals across the department. Collaborate and consult with key stakeholders across the enterprise and external client partners to ensure alignment and coordination.
• Manage and maintain a portfolio of projects. Drive execution of assigned projects and programs. Manage repository and documentation of standardized work processes, job instructions and job aids. Create and conduct programs to address business or regulatory issues. Act as a subject matter expert as needed.
• Develop and maintain performance management models, techniques, systems, and tools. Contribute to the maturation process of our reporting on operational results, forecasts, and trends. Analyze and interpret complex data to provide meaningful insights to leadership and employees. Work closely with vendors, EB Business Intelligence, EB Value Optimization Services, Learning and Development and Quality Management leadership teams.
• Oversee work of direct reports in alignment with departmental goals. Train staff; support continuous improvement; demonstrate leader expected behaviors; challenge the status quo.

Skills and Background You’ll Need:

Education: Bachelor’s degree in business or the equivalent combination of education and/or relevant experience required.

Certification: Professional certification required: Rummler-Brache and CEBS preferred

Experience:

• Minimum 8 years of progressively responsible group disability claim experience
• 3 years of experience managing a claim team
• Strong knowledge and hands-on experience with Lean principles strongly preferred.

Key Behaviors of a Successful Candidate:

Winning together: Develops networks across the organization and exhibits effective communication and people skills in managing projects and working with stakeholders. Is viewed as a resource to the division, providing leadership in his/her key areas of responsibilities. Subject matter expert with the ability to negotiate and influence management decision making.

Developing People: Provides coaching and development opportunities for individual team members and fosters a team culture focused on collaboration, accountability, and continuous improvement.

Driving success: Ability to drive team performance to goals. Provides training and development to immediate team members. Significant role as a resource/mentor to the team. Creates clarity, sets strategic goals, and champions execution with a sense of purpose and urgency.

Improvement Mindset: Thinks innovatively, brings ideas to life, and seeks continuous improvement. Approaches business challenges from a broad corporate perspective. Anticipates and removes barriers to accomplish business objectives. Constantly pursue exceptional results that take us “next level.”

Strategic Visioning: Uses market data and knowledge of business model to develop new strategies, connect goals to enterprise vision, and identify criteria to measure success.

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Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$122,250.00 - $195,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

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