Great Room Bartender at The Peaks Resort and Spa – Telluride, Colorado

Position Summary: Responsible for providing friendly, attentive, and timely beverage service to guests while maintaining the highest standards of professionalism, cleanliness, and responsible alcohol service. This role combines exceptional customer service, expert knowledge of cocktails, beer, wine, and spirits, and strict adherence to all health, safety, and liquor laws.

Essential Duties and Responsibilities:

(Other duties may be assigned)

· Approach all guests and employees in an attentive, friendly, and professional manner, acting as a local expert on resort services and the Telluride area.

· Prepare and serve beverages efficiently while maintaining a cool head during high-volume afternoon and evening rushes.

· Take accurate orders and make expert menu recommendations, ensuring drinks are proactively refilled and kept at least ¾ full.

· Anticipate guest needs and resolve issues calmly using good judgment, providing assistance to servers and team members as needed.

· Maintain thorough knowledge of all food and beverage menus, the POS system, and local area information.

· Keep the bar and work areas clean, organized, and properly stocked throughout the shift by completing all opening/closing side-work and cleaning checklists.

· Handle cash and process payments honestly and accurately according to resort standards.

· Assist with bussing, running food or beverages, and answering phones in a calm and organized manner during busy periods.

· Work efficiently with minimal supervision, prioritizing tasks and communicating any problems or concerns immediately to management.

· Comply fully with all resort policies, safety standards, and federal/state liquor laws.

· Adhere to high standards of personal appearance and grooming, including wearing the proper uniform and name tag while on duty.

· Position requires ability to fulfill flexible scheduling requirements including but not limited to nights, weekends, holidays, and on-call

Knowledge Skills & Abilities:

· Current ServSafe Alcohol (Required), TIPS training (nice to have)

· Expert knowledge of spirits, cocktails, wine, and craft beer

· Excellent communication, multitasking, and guest-service skills

· Effective listening skills, understanding, and clarifying the concerns and issues raised by co-workers and guests.

· Ability to stand for 8+ hours and lift up to 50 lbs. (cases, kegs, ice)

· Proficiency with modern POS systems and basic math/cash handling

· Ability to thrive in a fast-paced environment while remaining calm and organized

· Ability to evaluate and select among alternative courses of action quickly and accurately

Education and/or Experience:

· High School diploma or GED and/or experience in a hotel or related field preferred.

· 1–3 years of high-volume bartending experience; luxury resort or fine-dining experience strongly preferred

· Must be a minimum of 21 years of age

Physical/Mental Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must be able to lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this Job, the noise level is moderate to high during peak periods. Although temperature controlled the employee may be exposed to outside weather conditions. Activity level typically requires a high level of standing/walking per shift, occasional lifting and bending. Employee should be able to function effectively at elevations of 10,000 feet or higher.