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Key Customer Specialist (Central/Eastern Worked Hours) in Flowood, Mississippi at Geiger Brothers

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Geiger Brothers
Flowood, Mississippi, 39232, United States
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Job Description

Join the largest privately held promotional products company in the US.

  • Enjoy a competitive compensation package.
  • Full benefits package that includes Education Reimbursement and 401k (with match).
  • Click side bar links for more information about who we are and what we do.
  • Optional - Work remotely from home for added flexibility.

Job Summary:

Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts.

Essential Functions:

Duties include but are not limited to:

  • Create and maintain strong professional relationships with assigned sales partners and their clients.
  • Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals.
  • Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation.
  • Obtain quotes, order PSA, and spec samples from preferred suppliers.
  • Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur.
  • Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts.
  • Provide sales partners with creative selling ideas and stay current with trends in the industry. Attending supplier webinars, meetings and industry events when they occur.
  • Seek Regional Sales VP approval for special commission splits and low-margin agreements.
  • Write up and enter orders in Geiger’s online order entry system.
  • Guide sales partners and customers on Geiger processes and programs.
  • Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs.
  • Coordinate custom orders by working with vendor relations, product safety team and other corporate team members when needed.
  • Control and monitor sample costs to stay within business development funds.
  • Coordinate activities with creative and support personnel as required.
  • Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners.
  • Maintain regular communication with the direct Manager for assistance and discuss special requests or needs.
  • Set daily parameters to ensure workflow distribution meets and exceeds goals.
  • Respond timely to incoming calls, emails, and messages with helpful answers and guidance.
  • May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls.
  • Perform other related duties as assigned.

    • Education and Experience:

  • Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree.
  • Specialized product and industry knowledge obtained through CAS/MAS Certification.
  • Minimum of two years of progressively responsible customer service or sales experience.
  • Experience in handling large accounts in a service or sales capacity.

    • Competencies/Skills:

  • Strong written, negotiation, and verbal skills.
  • Good interpersonal skills.
  • Strong knowledge of customer relations.
  • Effective conflict resolution skills.
  • Ability to multitask efficiently.
  • Strong team collaboration capabilities.
  • Good sense of judgment.

    • Physical, Mental, and Environmental Requirements:

    Physical Requirements:

  • Prolonged periods of sitting at a desk or computer.
  • Typing and using a computer keyboard for extended periods.
  • Answering phone calls and communicating with customers via email.
  • Ability to travel.

    • Mental Requirements:

  • Ability to concentrate for extended periods of time paying close attention to detail.
  • Ability to handle multiple tasks simultaneously and manage time effectively.

    • Environmental Requirements:

  • Working indoors in an office environment or remote location.
  • Use of standard office equipment such as computers, phones, and printers.
  • Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

    • Certification Requirement:

  • Industry certification at the MAS (Master Advertising Specialist) level.

    • Supervisor Responsibilities:

  • None

    • Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

    Job Location

    Flowood, Mississippi, 39232, United States

    Frequently asked questions about this position

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