Taproom Assistant Manager in Athens, Georgia at Creature Comforts Brewing Company

Location: Snow Tire – Athens, GA Job Family: Manager

Reports To: Taproom Manager Exemption: Non-Exempt

Position Purpose: The Taproom Assistant Manager will support the Taproom Manager in leading the taproom team to deliver exceptional guest experiences, maintain efficient operations, and foster a positive and collaborative work environment. The Assistant Manager will focus on team support, excellent customer service, effective communication, and adherence to company standards and expectations.

Duties and Responsibilities

1. Team Support and Leadership:

• Be an active team member who prioritizes the good of the whole team over individual interests.
• Support the team in maintaining a collaborative and inclusive work environment.
• Maintain a positive attitude and outlook, setting a good example for others.
• Communicate politely and respectfully with guests and coworkers.
• Provide and receive constructive feedback in a positive manner.
• Lead by example and ensure the team is meeting all expectations.

2. Customer Service:

• Always provide excellent customer service, ensuring the highest-quality experience for our guests.
• Address guest concerns and feedback promptly and professionally.
• Foster strong relationships with regular guests and encourage repeat visits.
• Assist in training staff to deliver exceptional customer service.

3. Communication and Engagement:

• Engage with all educational resources, beer release information, event information, and lineup note information that is provided.
• Ensure that staff are well-informed and up to date on all relevant information.
• Communicate effectively with the Taproom Manager and other team members.
• Keep the team informed about changes to policies, operations, and events.

4. Staff Management:

• Assist the Taproom Manager in scheduling staff shifts to ensure adequate coverage during operating hours.
• Support the training and onboarding of new team members.
• Monitor staff performance and provide feedback to ensure high standards are maintained.
• Address performance issues with guidance and support from the Taproom Manager.

5. Operations Support:

• Assist in ensuring the taproom has the necessary supplies to run efficiently.
• Help maintain a clean, organized, and well-maintained taproom environment.
• Assist in coordinating maintenance and repairs as needed.
• Support inventory management and ordering processes.

• Minimum of 6 months of experience in taproom setting or equivalent with an emphasis on team leadership and/or supervisor role.
• Availability to work nights and weekends as needed.
• Ability to work in a constant state of alertness and safety.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving abilities.
• Ability to work independently, take initiative, and make sound judgments.
• Flexibility to adapt to changing priorities and deadlines.
• Professional demeanor and strong interpersonal skills.
• Desire and ability to become an expert in the field.