Technical Support Specialist at MRA Recruiting Services – Menomonee Falls, Wisconsin

Technical Support Specialist (Electro-Mechanical / PLC) – 1st Shift
Location: Menomonee Falls
Pay: $35–$38 per hour

Are you a hands-on problem solver who enjoys troubleshooting complex mechanical, electrical, and software systems? Join a growing, global organization where your technical expertise directly impacts customer success and operational excellence.

As a Technical Support Specialist, you’ll play a critical role in supporting customers and field service teams by diagnosing and resolving technical issues across advanced conveyor and logistics automation systems. This is a 1st shift opportunity with competitive pay and exposure to cutting-edge industrial technology.

What’s in It for You

• Competitive hourly pay: $35–$38/hour
• Comprehensive benefits: medical, dental, vision
• 401(k) with company match
• Opportunity to work with advanced automation and PLC systems (Siemens & Allen Bradley)
• Career growth within a global organization
• Diverse, hands-on technical challenges; no two days are the same
• Collaboration with international teams
• Travel opportunities (~25%), including potential international experience

What You’ll Do

• Provide first-line technical support for electrical, mechanical, and PLC/software issues
• Troubleshoot and resolve complex technical problems remotely and occasionally onsite
• Support field service engineers and customers with diagnostics and solutions
• Assist with spare parts identification, quotes, and order support
• Manage warranty and claim cases, ensuring clear communication and resolution
• Maintain and update technical documentation, manuals, and training materials
• Read and interpret schematics, diagrams, and technical drawings
• Deliver technical training on equipment and systems
• Collaborate with global teams to share feedback and improve service solutions

What You Bring (or Are Excited to Learn)

• Degree in Mechatronics, Electrical Engineering, Electro-Mechanical Technology, or equivalent hands-on experience
• At least 2 years of technical support experience with electro-mechanical systems
• Experience with PLCs (Siemens and/or Allen Bradley preferred)
• Ability to read wiring schematics and troubleshoot industrial systems
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office; ERP experience is a plus
• Valid driver’s license and willingness to travel up to 25%
• Ability to work occasional overtime

We recognize that strong candidates may not meet every requirement listed. If you have relevant experience and a passion for troubleshooting and technical problem-solving, we encourage you to apply.

About Caljan
Caljan is a global leader in automation solutions for logistics and parcel handling, providing high-quality conveyor and telescopic systems used by some of the world’s largest distribution and shipping companies. With a strong focus on innovation, reliability, and customer support, Caljan offers employees the opportunity to work on impactful technologies in a collaborative and growth-oriented environment.

Ready to Apply?
If you’re looking for a role where your technical expertise makes a real impact and you can grow your career in a high-demand field, we want to hear from you. Apply today and join a team that values innovation, collaboration, and customer success.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.