Knox Box Local Client Relations Specialist, Pocatello ID at FSI Acquisition Company – Chubbuck, Idaho

Knox Box Local Client Relations Specialist

Location: Pocatello, ID

We are looking for a driven and detail-oriented Client Relations Specialist to support and grow our Knox product line. This role is ideal for someone who enjoys working with customers, thrives in a team environment, and is passionate about safety and security solutions.

Key Responsibilities:

• Customer Engagement:
  Work with new and existing customers to ensure they are equipped with the appropriate Knox products and services. Provide exceptional service through phone, email, and in-person communication.
• Product Knowledge & Cross-Selling:
  Learn the full range of products and services offered by State Fire. Identify opportunities to refer customers to other sales representatives for additional solutions.
• Inventory & Warehouse Management:
  Maintain an organized inventory of Knox products. Ensure the warehouse space is clean, efficient, and well-stocked.
• Sales Generation:
  Proactively generate sales through inbound calls, contractor relationships, community events, and networking. Follow up on leads and inquiries in a timely and professional manner.
• Site Visits:
  Occasionally visit construction sites to assess product needs and provide on-site recommendations. Installation of Knox product or fire extinguishers.
• Administrative Duties:
  Create accurate quotes, job orders, and invoices. Submit all paperwork completely and on time. Submittals to fire departments.
• Communication:
  Maintain regular contact with fire marshals, contractors, business owners, and property managers to support ongoing projects and build long-term relationships.
• Professionalism & Representation:
  Represent State Fire with consistency, integrity, and professionalism. Always seek opportunities to promote the company’s products and services.

Qualifications:

• Previous experience in inside sales, customer service, or a related field (preferred).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and as part of a team.
• Comfortable using CRM systems, Microsoft Office, and other sales tools.
• Ability to lift and manage inventory as needed. Min 70 pounds.

Why Join Us?

• Competitive compensation.
• Comprehensive training on Knox products and State Fire services.
• Supportive team culture with opportunities for growth.
• Make a meaningful impact by supporting safety and emergency response systems in your community.

State Fire participates in E-Verify