Estimator - Decatur, Illinois at Tech24 – Decatur, Illinois

Dispatcher

Eicheanauer Services – A Tech24 Company

Location: Decatur, Illinois

Compensation Range: $23-$28/hr

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

Weekly Pay – Reliable pay, every weekFully Equipped for Success – Company computer and equipment providedWork-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youRetirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center

The Eichenauer Service Center - A Tech24 Company, proudly serves Decatur and the greater Central Illinois market with nearly 80 years of trusted industry experience. Founded in 1946, Eichenauer Services has been a cornerstone of the commercial foodservice equipment service community, building a strong reputation for technical expertise, reliable support, and deep customer relationships throughout the region. For decades, Eichenauer has provided dependable commercial kitchen equipment repair, installation, and preventive maintenance to restaurants, healthcare providers, schools, manufacturing dining facilities, and hospitality operations. Our experienced technicians specialize in servicing a wide range of equipment — from commercial refrigeration and hot-side cooking systems to HVAC and specialty foodservice equipment — helping customers minimize downtime and keep operations running smoothly.

Now backed by the national strength and expanded resources of Tech24, Eichenauer Services continues its legacy of service excellence with enhanced technical capabilities, training, and support. While part of a larger network, the Decatur team remains deeply rooted in the values and commitment to quality that have defined the company since 1946.

Position Summary

As part of the Eicheanauer team and the broader Tech24 network, the dispatcher plays a key role in supporting daily service operations and project coordination. This position works closely with project managers, technicians, subcontractors, and customers to ensure projects and service work are scheduled, documented, and completed efficiently.

The Dispatcher is responsible for managing schedules, tracking project progress, coordinating resources, and maintaining clear communication between internal teams and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

Coordinate service projects and support project managers with scheduling, documentation, and communicationMonitor project progress and prepare status updates and reports for leadershipAssist with scheduling technicians, subcontractors, and other resources to support project timelinesCoordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycleMaintain and manage project documentation including project plans, schedules, and scope detailsSupport administrative tasks including billing coordination, invoice reconciliation, and expense trackingIssue purchase orders to vendors, suppliers, and subcontractors as neededCoordinate equipment deliveries, materials, and job readiness with customers and vendorsFacilitate subcontractor coordination and payment processing as requiredCommunicate directly with customers to confirm scheduling, readiness, and project updatesBuild and maintain professional relationships with equipment dealers, customers, and subcontractorsUpdate service activity, estimates, and status updates within customer portals when requiredEnsure safety standards and company policies are followed by all team members involved in the projectUtilize Company software and Microsoft Office tools to track and manage work ordersCommunicate project changes or updates to appropriate team members and leadershipMaintain organized project records and ensure documentation accuracyPerform other duties as assigned to support service and project operations