Student Services Host at FPRS West Inc – Concord, North Carolina

Why choose Wheelhouse:

Wheelhouse (formerly the Ford Performance Racing School) fills a unique role between the motorsports and event industries. We are also not a dealership or a race team. We provide once-in-a-lifetime automotive experiences for car enthusiasts through performance driving programs, using performance vehicles (Ford Mustang as well as other manufacturers, makes & models). At Wheelhouse, you can be part of a great team performing exciting work, with an opportunity to continue learning and growing your career.

• Experience a dynamic workplace, immersed in the live action and energy of a racetrack environment
• Play a key role in delivering memorable, one-of-a-kind experiences for others
• Generous vacation, sick, and holiday paid time off
• 90% employer-paid health insurance premiums for employees
• Paid life insurance
• Paid long-term disability insurance
• Training opportunity
• Uniform allotment
• Annual bonus potential

What you will do:

The Student Services team is responsible for delivering an exceptional guest experience through high-quality customer service and support. This team plays a critical role in the success of our operations by ensuring all guest needs are planned, executed, and supported to the highest standard.

Specific Accountabilities and Responsibilities:

• Assist with guest Check-In happening during scheduled shifts (morning check-in and/or Evening Reception Dinners)
• Maintain a neat, and organized front-of-house environment
• Perform setup and teardown of internal spaces used for Wheelhouse East Inc. driving programs
• Assist with maintaining and organizing driving safety gear, including race suits and helmets
• Stock and maintain food and beverage locations for daily program use
• Assist with retail sales and inventory management (stocking, organizing, shipping)
• Prepare student awards and manage giveaway inventory
• Protect the moral, legal, and financial well-being of the Company
• Continually work with other team members to find new and better ways of doing business with an emphasis on safety, accountability, leadership, and guest service
• Perform other job duties as assigned

Knowledge and Skills You Possess:

• Basic computer skills, including familiarity with Microsoft Office and CRM software
• Experience with retail point of sale system
• Ability to interact well with customers and fellow employees
• Demonstrate outstanding customer service and problem-solving skills
• Excellent written and verbal communication skills
• Ability to organize and prioritize tasks in the most productive and/or appropriate manner
• Ability to use creative thinking in all situations
• Must be able to make quick, sound decisions that match the Company’s values and standards
• Experience driving a manual transmission a plus

Expectations:

• Adhere to an event-driven work schedule—with some evenings, weekends, and holidays required
• Adhere to all company policies and procedures
• Professionally represent the company in the community, industry organizations, and events
• Use proper and professional language in the workplace, when interfacing with guests or potential clients and when representing the company in an official capacity
• Show respect for others and maintain a positive attitude
• Maintain current valid driver’s license, clean driving record, pass background and drug screening

Physical Demands:

• Often required to work long hours when needed, or as business requires (including holidays, nights and weekends)
• Must be able to lift up to 50 pounds
• May be required to work on feet for long periods, and in inclement weather
• Able to work in all types of weather
• Moderate levels of stress may be associated with this position

Language Skills:

• Must be able to communicate in English