Customer Success Specialist at ADVANCED MACHINE & ENGINEERING CO – Rockford, Illinois

Customer Success Specialist

Position Responsibilities:

• Respond to customer inquiries, via phone or email, in a timely and professional manner.
• Process orders, quotes, returns accurately and efficiently.
• Collaborate with sales, engineering, and operations team to resolve customer issues.
• Maintain customer records and order documentation in CRM/ERP system.
• Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
• Responsible for communicating with internal representatives to follow-up on quotations
• Responsible for coordinating information between the customer, engineering department, and production department.
• Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
• Responsible for releasing work orders as required to the manufacturing team as required to fulfill customer requirements.

Qualifications:

Education: High school diploma or GED

Training: Job related as specified in Employee Training Record/Summary, for this position. As required to fill skills gap.

Skills: Microsoft Office, Outlook or other email platform

Experience: Mechanical aptitude, strong organizational skills, proficient in written and verbal communication, ability to multitask, prioritize and problem solve effectively

Other: Strong attention to detail. Team oriented with customer first mindset, prior b2b customer service experience a plus.

Working conditions: Office environment with occasional interaction with shop floor and shipping.

Standard business hours