Medical Secretary at Excel Orthopaedic Specialists – Woburn, Massachusetts

Excel Orthopaedic Specialists is hiring!! We are a busy Orthopedic practice looking to hire an experienced Medical Secretary to add to our expanding team. Our facility consists of Orthopedic Surgeons, Physiatry Professionals, Physician Assistants, Occupational and Certified Hand Therapists and Physical Therapy.

• Handle a high volume of patient calls through the call center
• Scheduling appointments, problem-solving and schedule optimization
• Obtaining, managing and troubleshooting referrals and authorizations for visits, imaging, surgery and procedures
• Managing provider schedules and templates
• Communicating proactively with clinical staff any issues concerning patient care
• Completion of pre- and post-op paperwork including work/ school notes, disability paperwork, medical necessity forms
• Assists with scheduling of outside appointments, including MRI and hospital-based procedures
• Positive interactions with patients, physicians, providers, other admin areas, and hospital departments to coordinate care and physician schedules

• Previous experience in a healthcare or hospitality setting preferred (orthopedics is a plus!)
• Able to work independently
• Great phone and people skills
• Must be a team player and willing to work together with a tight-knit organization
• Must possess effective communication skills (written and verbal) to interact with fast-paced physical therapists, medical professionals, patients and their families
• Must have efficient documentation skills, an attention to detail and a willingness to learn.
• Must be comfortable with EMR (electronic medical records)
• Must possess a personable, collaborative attitude, and the ability to prioritize many different projects simultaneously