CASE MANAGER SUPPORT at Distro – Guatemala City

CASE MANAGER SUPPORT

SALARY: GTQ 10,000 Monthly

Schedule: Monday - Friday / 09:00 - 17:00 CT

Job Description:

The Case Manager Support role provides administrative and operational assistance to Case Managers and legal teams to ensure efficient handling of client cases. This position supports daily case activities, maintains accurate records, and facilitates effective communication between clients, legal staff, and external parties. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced legal environment.

Skills:

• English level C1

• Previous experience as a Case Manager

• Proficient with CRM systems and Microsoft Office

Responsibilities:

• Provide administrative support to Case Managers during the lifecycle of assigned cases

• Assist with case documentation, data entry, and maintenance of electronic and physical case files

• Coordinate and track deadlines, appointments, and follow-ups to ensure timely case progress

• Communicate professionally with clients, attorneys, medical providers, and third parties as directed

• Support preparation and organization of reports, correspondence, and case-related materials

• Update internal systems with accurate and timely case information

• Identify missing documentation or information and notify the Case Manager accordingly

• Adhere to confidentiality requirements and firm policies at all times

• Assist with additional administrative or operational tasks as needed to support the legal team

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