Auto Service Advisor in Hackensack, New Jersey at AAF Management Group Inc.

Service Advisor – Ford Pro

Join the All American Ford team as a Service Advisor. We are committed to providing exceptional service and support to our commercial clients, and we are looking for a dedicated professional to help us maintain our reputation for excellence. If you have experience and a passion for customer service, we encourage you to apply.

Key Responsibilities:

- Greet customers and assess their service needs for Ford Pro commercial vehicles

- Provide detailed explanations of repair and maintenance services

- Schedule service appointments and manage workflow efficiently

- Coordinate with technicians to ensure timely and accurate repairs

- Prepare and review service estimates and invoices

- Maintain accurate records of customer interactions and service history

- Upsell additional services and products when appropriate

- Ensure customer satisfaction through professional communication and follow-up

Skills and Qualifications:

- Proven experience as a Service Advisor, preferably with Ford vehicles

- Specific experience with Ford Pro commercial vehicles is highly desirable

- Strong knowledge of automotive repair and maintenance procedures

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and manage multiple priorities

- Detail-oriented with strong organizational skills

- Customer-focused attitude with a professional demeanor

At All American Ford, we foster a collaborative and growth-oriented environment. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a team dedicated to delivering outstanding service to our commercial vehicle customers.