Captain Waitress in Whistler, British Columbia at Pan Pacific Whistler

Are you looking for an exciting opportunity in the heart of Whistler, surrounded by stunning mountains and a vibrant community? Join our welcoming and supportive team, where every day brings new opportunities to deliver exceptional guest experiences! We take pride in creating a positive, fun, and professional work environment where your contributions are valued and appreciated.

JOB DESCRIPTION

As a Food & Beverage Captain Waitress, you will play a key role in ensuring our guests have a memorable experience. From delivering breakfast banquets to supporting events, your work will make a direct impact on our guests’ comfort and satisfaction. We are looking for personable, professional individuals who thrive in a dynamic environment and love working as part of a team.

KEY RESPONSIBILITIES:

• Provide prompt, efficient, and friendly service to all guests
• Oversee food safety and sanitation standards
• Manage department labor and productivity
• Lead, train, coach, and communicate effectively with team members
• Prepare food items as needed
• Transport and deliver breakfast packages to guest rooms according to time slots
• Ensure guest requests are met, attend to complaints, and escalate issues to the Manager on Duty
• Handle minibar room service requests
• Collect empty dishes from guest doors
• Clean and maintain work areas, including dishwashing and storage
• Set up and tear down spaces for events at Village Centre & Mountainside per established standards
• Follow Banquet Event Orders (BEOs) for each event
• Deliver and serve food & beverages for events, including coffee, tea, and beverage stations
• Refresh event set-ups and ensure spaces remain tidy throughout events
• Ensure event equipment and supplies are properly stored after events
• Work safely and report any hazards or deficiencies to Maintenance or Duty Manager
• Maintain high grooming and professional standards while providing exceptional service
• Perform additional duties as requested by the Manager on Duty
• Able to lift, push, and pull up to 50 lbs

REQUIREMENTS:

• Serving it Right certificate
• British Columbia Driver’s License (Class 5)