Food Server at Hotel 360 – Metairie, Louisiana

Server

Summary:

This position is accountable for the following areas: take and deliver food and beverage orders to customers in a timely and efficient manner; respect and show courtesy towards customers; exceptional customer service to our customers; proper wear of uniforms and personal hygiene; complete all sidework thoroughly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
• Greet, seat and serve guests in a prompt, friendly, professional way.
• Know all abbreviations of food items.
• Be familiar with specials and soups of the day prior to starting the shift.
• Take food and drink orders promptly and accurately.
• Pickup orders in window and deliver completed meals to correct customers in a timely manner.
• Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
• Ring up bills and deliver to customers. Check out customers at cash register.
• Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions.
• Restock service areas.
• Keep service areas clean and complete all assigned cleaning tasks.

NON-ESSENTIAL DUTIES:

• Respond quickly to sweeping and mopping up messes.
• Bus tables when busy.
• Perform any other tasks as assigned by Lead Line Server or Manager.

OTHER SKILLS and ABILITIES:

• Ability to operate all electrical or mechanical devices adhering to all safety rules.
• Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations.
• Ability to tolerate cleaning solutions on a regular basis.