Care Manager at Mary Rutan Hospital – Bellefontaine, Ohio

The primary responsibility of this role is the coordination of patient care between and within one or more of Mary Rutan’s ‘primary care’ locations (such as Pediatrics, Internal Medicine, etc.) and other sites of care. They will manage patient population chronic conditions by following established disease management protocols, work with the office manager and providers to close care gaps, and interface with outside entities as needed for the performance of all these duties. To achieve these responsibilities the duties may include, but are not limited to:

• Act as a liaison between hospitals, clinical staff, health plans, providers, and patients to coordinate care.

• Meets with patient family members and patient care givers to coordinate the plan of care prescribed for the patient and how services will be delivered.
• Gather pertinent information from patients, medical offices, insurance carriers, and other providers.
• Document care, communications, actions, and other data in the hospital’s EMR.
• Generate and distribute all applicable forms, notifications, and paperwork.
• Assist in the direct care of patients as needed.
• Ensure timely response to customer needs, including both internal and external customers.