Concourse Experience Manager at Stars and Strikes – Dacula, Georgia

Stars and Strikes Family Entertainment Center is seeking an experienced Customer Experience Manager who is ready to be part of a high volume, fast-paced restaurant in a growing company.

As the Concourse Experience Manager, you will be responsible for the restaurant, bar, and lane service, ensuring that we exceed our guest's expectations while delivering an exceptional product. The ideal candidate is an outgoing, energetic individual with a passion for guest service and an exceptional knowledge of restaurant operations.

What we’re looking for:

• 1-2 years of management experience
• Experience in Hospitality and/or Food & Beverage is a plus
• Must able to work weekends and holidays

Responsibilities:

• Create an exciting and fun atmosphere to ensure a great experience for our guests and team
• Assist in hiring, training, coaching, developing, scheduling, and evaluating servers and bartenders
• Adhering to core standards, HR policies, training, safety requirements
• Lead and manage the FOH staff and oversee all FOH operations
• Have a thorough knowledge of our restaurant & menus
• Ensure the smooth and efficient operation of the bar
• Maintain an organized workspace

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks We Offer:

• Health & 401k Benefits
• Paid-Time off
• Bonuses
• Free bowling, laser tag & gameplay!
• Monthly rewards
• Company-wide contests

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events.

Stars and Strikes is an Equal Opportunity Employer.