Field Services Officer in Beirut at EXEO

Join Our Team as a Fields Services Officer!

We are looking for a proactive Field Services Officer to join our technical team. This role bridges the gap between network administration and hands-on physical infrastructure. If you are a resourceful problem-solver who excels in both remote troubleshooting and onsite interventions, we want to hear from you.

Responsibilities

• Provide remote and onsite support to troubleshoot hardware, software, and network issues.
• Administer, configure, and stage network devices including firewalls, routers, switches, and access points.
• Conduct regular client visits, site surveys, and detailed wireless surveys to implement IT solutions.
• Manage physical infrastructure: terminate/test cables, rack and stack equipment, and assemble PCs.
• Perform daily system checks and generate weekly/monthly client performance reports.
• Own the lifecycle of service desk calls, from logging and troubleshooting to documentation and reporting.
• Escalate complex issues and maintenance breaches while updating leadership on case progress.
• Maintain updated client configuration files, hardware logs, and asset inventories.
• Mentor the team in specialized technologies and provide equipment training to end-users.
• Communicate sensitive technical information tactfully and address service setbacks immediately.

Qualifications & Requirements

• Bachelor’s degree in Information Technology or an equivalent field.
• 2–3 years of experience in IT support or systems administration.
• Proficiency in both French and English.
• Strong knowledge of systems, networking, and communications infrastructure.
• Familiarity with RMM and PSA tools.
• Resourceful with strong research, analytical, and technical problem-solving skills.
• Ability to multi-task and prioritize effectively in a fast-paced environment.
• Organized, detail-oriented, and committed to delivering excellent service.
• Dynamic and creative with a strong spirit of initiative.
• Committed to learning and willing to pursue professional certification programs.
• Flexible schedule with the capacity to work a 24/7 shift rotation (evenings, overnights, and weekends).
• Ability to work across various client environments, including on-premise and cloud infrastructure.