Receptionist/Admin Assistant in Wilmington, Delaware at Community Education Building Corp

Receptionist/Administrative Assistant

Reports to: Chief Financial Officer

POSITION SUMMARY

The Community Education Building (CEB) is seeking a friendly, dependable Receptionist to serve as the first point of contact for visitors, tenants, and callers. This role focuses on front-desk coverage, visitor assistance, and basic office support under established procedures and supervision. This is an excellent opportunity for someone with customer service experience who is looking to grow within an administrative or nonprofit environment.

PERSONAL TRAITS AND STRENGTHS

• Consistently displays warm and friendly demeanor
• Calm under pressure
• Excellent communication and people skills
• Highly organized
• Self-motivated
• Flexible
• Consistent on-time attendance
• Excellent judgment when handling sensitive information
• Logical thinker with excellent attention to detail

KEY SKILLS AND EXPERIENCE

• Experience working with tenants, parents, visitors, delivery and service personnel
• Minimum 2 years’ experience in similar positions or comparable training
• Highly proficient with Microsoft Office suite
• Must have the ability and genuine interest to learn new systems and technologies
• Excellent oral and written communication skills

KEY ROLES AND RESPONSIBILITIES

Front Desk & Visitor Management

• Greet visitors in a courteous and professional manner
• Determine the purpose of each visit and direct guests to the appropriate location or staff member
• Answer and route incoming phone calls and general email inquiries
• Follow established building access and security protocols
• Act as primary point of contact for external inquiries and telephone calls
• Track and route urgent calls or messages appropriately

Basic Office Support

• Maintain a neat and welcoming reception and common areas • Sort and distribute incoming mail and deliveries
• Assist with scheduling conference rooms using shared calendars
• Monitor office supply levels and notify supervisor when replenishment is needed
• Assist with copier and office equipment needs by reporting issues to appropriate staff or vendors

Telephone & Communication Management

• Maintain voicemail greetings and front-desk messaging systems
• Track and route urgent calls or messages appropriately
• Maintain internal contact lists and directories

Office Operations

• Coordinate basic facilities requests (repairs, cleaning, room setup)
• Liaise with vendors and service providers for routine office needs
• Maintain the copier supplies and call for service when necessary
• Manage inventory of office supplies
• Manage inventory for and maintain CEB hospitality station

Culture & Professional Presence

• Represent the organization’s values and professionalism as the first point of contact
• Support a welcoming, inclusive, and organized office environment

General Administrative Support

• Provide administrative support including drafting and sending correspondence, information gathering, calendaring, and special projects for members of the Impact Council without direct administrative support
• Support the execution of CEB events and special projects as needed

QUALIFICATIONS

• High School Diploma
• Customer service training preferred
• Must pass criminal background check
• Reliable attendance and transportation
• Bilingual Spanish/English- Preferred

EQUAL EMPLOYMENT OPPORTUNITY

The CEB is an equal opportunity employer. We will extend equal opportunity to all individuals

without regard to race, religion, color, sex, national origin, disability, age, genetic

information, or any other status protected under applicable federal, state or local law. Our policy

reflects and affirms the CEB’s commitment to the principles of fair employment and the elimination

of all discriminatory practices.

This position description is not intended to be all-inclusive, and the successful candidate should

expect to perform related duties as assigned by the supervisor.