Commercial HVAC Service Manager at National HVAC Philadelphia – Deptford, New Jersey
National HVAC Philadelphia
Deptford, New Jersey, 08093, United States
Posted on
Updated on
Salary:$110000 - $130000Job Function:Customer Service
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About This Position
Description:
Position Summary
Requirements: Qualifications
Hawks & Company is seeking an experienced Service Operations Manager to lead and support our Service Department. This role oversees people, performance, safety, fleet, financials, and training to ensure operational excellence and accountability.
Key ResponsibilitiesLeadership & Operations
- Lead, coach, and manage Service Sales, Contract Administration, CSR team, Field Service Managers (FSM), Field Training Supervisors (FTS), and technicians
- Conduct regular touchpoints and quarterly 1:1 reviews
- Oversee technician training, career development, and performance reviews (partnering with HR)
- Manage service billing and resolve billing issues
Recruitment
- Identify staffing needs and review applicants in Paylocity
- Participate in Zoom and in-person interviews
- Attend career and school recruitment events
Fleet & Safety
- Oversee fleet maintenance with the Shop Coordinator
- Ensure truck inspections, standardized stock, proper equipment, and GPS compliance
- Enforce safety policies and promote safe field deployment
Financials & Contracts
- Track and communicate monthly service billings and KPIs
- Review reports and implement performance improvements
- Support service contract renewals and approve new agreements
Payroll & Training
- Approve timesheets, time-off requests, and GPS verification
- Support technician training and OJT documentation
Requirements: Qualifications
- Proven leadership experience in service or operations management
- Strong coaching, accountability, and financial management skills
- Commitment to safety, quality, and continuous improvement
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Job Location
Deptford, New Jersey, 08093, United States
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Job Location
This job is located in the Deptford, New Jersey, 08093, United States region.
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