MassHire Career Navigator at JVS Boston – Boston, Massachusetts

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services, including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforces. MassHire Downtown Boston is operated by JVS Boston and is one of 21 MassHire One-Stop Career Center locations in the state of Massachusetts.

JVS/MassHire is seeking a Career Navigator to deliver innovative, customer-focused workforce development services at the MassHire Downtown Boston Career Center. The Career Navigator, in collaboration with the Career Center team, will assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches and obtain employment.

The Career Navigator’s primary responsibilities include:

• Providing personalized 1:1 career coaching virtually, onsite at MassHire Downtown Boston’s office and offsite at partner locations in the Boston region as required.
• Leading job search webinars and workshops on topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
• Assisting customers in the Career Resource Center with membership registration, job search strategies, and accessing Career Center resources and services.
• Other duties as assigned, including but not limited to connecting with employers and completing administrative tasks for the Career Center.

This is a hybrid position that requires both onsite work at 75 Federal Street, Boston, MA, offsite work at partner locations in the Boston region, and remote work from home.

Career Coaching:

• Conduct individualized coaching sessions for clients with diverse backgrounds.
  • Advise clients on all aspects of the job search process including career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
  • Assist clients in navigating and overcoming employment barriers.
  • Empower clients to articulate their unique skills and value proposition.
  • Equip clients with the knowledge and resources to effectively stand out to potential employers.
  • Collaborate with clients to establish tangible, actionable goals for their job search.
• Accurately identify clients’ needs and direct them to the appropriate resources.
• Maintain accurate notes and records in the MOSES database and internal Excel spreadsheets

Webinar / Workshop Presentations:

• Co-lead job search webinars and workshops on topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
• Facilitate workshops with expertise and professionalism using adult education methodologies that employ engaging facilitation techniques, whether in-person or through virtual platforms, and leverage technology to foster maximum participant interaction and learning.

Career Resource Center:

• Register new members by facilitating the intake process and introducing them to available career center resources.
• Support customers’ job search efforts by providing direct guidance on applications, resume formatting, and search strategies.
• Provide technical assistance for computer navigation, including help with internet usage, file management, and office equipment.
• Triage and direct customers to the appropriate workshops, staff members, and specialized services based on their needs.
• Manage Resource Center operations, including monitoring computer lab usage and performing basic administrative tasks.

Other Duties (as assigned):

• Collaborate with partner agencies to integrate career services into their programs.
• Perform general administrative tasks and special projects as requested by management to support daily Career Center operations and overall efficiency of the Career Center.
• Build relationships with employers, training providers, and partner organizations to support employment and training opportunities for customers

Relationship-Building, Collaboration, and Teamwork:

• Charismatic and skilled at fostering strong relationships with clients, team members, employers, and community-based organizations while maintaining these relationships over time.
• Actively promotes the mission and philosophy of JVS/MassHire, both within the agency and in the community.
• Collaborate as a vital member of the JVS and MassHire team to deliver high-quality workforce development services.
• Engage in a team environment; establish and maintain positive working relationships with key stakeholders, including participants, colleagues, partner organizations, and funders.

Accountability and Results Focused:

• Understand and apply knowledge of internet resources for job seekers.
• Through the support of the Employer Engagement team, learn and apply knowledge of local and national labor market trends to assist job seekers with identifying career opportunities.
• Participate in meetings / planning sessions with JVS MassHire staff to monitor services and implement strategies to improve performance and service delivery.
• Establish, track, and meet program dashboard indicators using MOSES platform.
• Serve and refer customers in accordance with the requirements of One-Stop Career Centers and ensure services are based on individual customer goals.
• Work effectively with staff to ensure appropriate referrals to services and employment opportunities.
• Attend and actively contribute to staff meetings and team initiatives.

Administrative/Communications:

• Understand and implement policies and best practices contained in the Massachusetts One-Stop Career Center Charter.
• Demonstrate a professional demeanor with strong customer service skills.
• Communicate effectively, both verbally and in written form with compassion and professionalism.
• Exercise discretion in handling confidential information.
• Participate in meetings, in-service training, team-based projects and committees.
• Communicate regularly with the Supervisor to ensure smooth delivery of community relations services
• Complete program summary reports for employers, funders, JVS leadership and other stakeholders
• Perform other duties as assigned.

• Associate’s degree plus two years of hands-on experience and/or training in areas such as career counseling, case management, recruitment, education, coaching, or counseling; alternatively, a comparable blend of education, training, and practical experience.
• Advanced computer and technology competency required. Previous experience with Microsoft Office Suite, Outlook, SharePoint, Teams, and Zoom required.
• Excellent organizational and communication (written and verbal) skills.
• Exceptional interpersonal and relationship-building skills to effectively engage with diverse individuals (including staff, clients, and stakeholders).
• Demonstrated ability to work with individuals from culturally and linguistically diverse backgrounds.
• Teaching or public speaking skills/experience required.
• Multilingual abilities preferred.

• Empathetic and Culturally Responsive Communicator
• Collaborative Team Builder
• Results-Driven and Accountable
• Strategic Planner and Detail-Oriented
• Flexible and Adaptable
• Creative Problem-Solver
• Customer-Centered Relationship Builder
• Self-Motivated and Lifelong Learner
• Culturally Competent and Respectful

• Frequent meetings with clients.
• Weekly travel by public transportation to provider locations and community partners.
• Will attend off-site meetings with partner organizations in the Boston region.

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.