IT Support Specialist in Indianapolis, Indiana at Rehab Medical

Summary

The IT Support Specialist, under the direct supervision of the IT Manager, shall have responsibility for maintaining function within the company’s internal computer systems, including hook-up, diagnosis of problems, and installation or replacement of computer hardware and/or software.

Resposibilities:

• Provides skilled troubleshooting, diagnosis and resolution of problems related to information systems
• Maintains an accurate inventory and record of all company equipment
• Installs new hardware, and other items needed for networks, desktops, etc.
• Logs, assigns, and responds to Help Desk tickets in a timely and professional manner
• Maintains detailed notes of common issues, resolutions, and follow up information
• Notifies company of disruptions to normal service delivery
• Assists in coordinating movement of equipment
• Produces details on Help Desk activity for reporting purposes

Job Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced computer skills
• Strong technical knowledge and troubleshooting skills
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Prioritization skills
• Ability to work under pressure

Education and Experience Requirements

• High School Diploma
• Minimum 3 years IT experience