Membership and Operations Coordinator - HYBRID in Arlington, Virginia at Trout Unlimited

About Trout Unlimited

Trout Unlimited (TU) is a national conservation organization with more than 350 staff and 300,000 members and supporters organized into over 400 chapters and councils nationwide. Our dedicated grassroots volunteers are supported by a respected team of conservation and restoration specialists, scientists, and policy experts who work remotely and in dozens of offices across the country.

TU’s shared mission is to bring together diverse interests to care for and restore rivers and streams so that future generations can experience the joy of wild and native trout and salmon.

Position Summary

Trout Unlimited is seeking a Membership and Operations Coordinator to deliver an exceptional experience to our members through outstanding customer service and accurate membership processing. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in both front-line and behind-the-scenes work.

Duties and Responsibilities

• Serve as a primary point of contact for returned inventory and related follow-up
• Maintain and update caging comparison data and life membership tracking reports
• Maintain website content and respond to member inquiries submitted through the website
• Maintain and update membership and donor records in TU’s membership and fundraising CRM (NetForum), ensuring accuracy, compliance, and data integrity
• Process memberships (including bulk memberships), donations, and fulfillment requests
• Coordinate with Donor Communications to assist in the generation and distribution of tax acknowledgment letters, in honor of and in memory of gifts, assist with elective donor annual acknowledgment/receipting process, respond to and coordinate ad hoc requests for copies of acknowledgment letters from individual donors / members, maintain headquarters donor acknowledgment tracking spreadsheets
• Collaborate with internal teams and external vendors to support member engagement, fulfillment accuracy, and overall member satisfaction
• Receive, sort, and open gifts and correspondence at TU headquarters and distribute to in-office headquarters staff and scan and send mail to remote staff
• Assist with the entry and processing of gifts and contributions received at TU headquarters in a timely and accurate manner
• Handle all aspects of workplace giving/match program for both membership and donation transactions
• Handle all DAF portal and workplace giving substantiation processes, and coordinate and respond to gift transfer instruction requests from donors and donors’ representatives
• Prepare and process regular check deposits, as well as refunds and chargebacks, in accordance with internal controls and procedures
• Serve as central membership and donation transaction ombudsperson for internal staff with transaction questions

The ideal candidate will bring strengths in at least 80% of the following:

• Bachelor’s degree and at least one (1) to three (3) years of professional experience in customer service, call center operations, or membership services
• Excellent communication skills with a member-first mindset
• Strong attention to detail and accuracy in data entry and record-keeping
• Experience with CRM systems (NetForum, or other major fundraising CRM experience preferred) and Microsoft Office Suite
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Experience working with third-party vendors a plus
• Commitment to TU’s mission and values; passion for angling preferred

This description is not intended to be an all-inclusive list of duties, and additional responsibilities may be assigned as needed

Application Instructions

Attach your resume and cover letter with your application. Applications without both documents will not be reviewed.

At Trout Unlimited, we value diversity and actively seek candidates who come from communities historically underrepresented in conservation, as well as those most impacted by degraded rivers and streams. We are committed to creating inclusive spaces for all people to participate in our work to care for trout, salmon, and clean, healthy waters.

TU is proud to be an equal opportunity employer.