Technical Applications Representative at ICIMS - Lutron Electronics Company, Inc – Gurgaon
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About This Position
Technical Applications Representative
IN--Gurgaon
Job ID: 2025-4802
Type: Regular Full-Time
# of Openings: 1
Category: Inside Sales
Lutron - India Sales and Services Office
Overview
Lutron is seeking service-focused person to join our Technical Application team at our office location in Gurgaon, India. This role is ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences.
As a member of our team, you’ll provide technical assistance to a wide range of customers helping them get the most out of Lutron’s innovative lighting and shading solutions.
Responsibilities
Provide support by addressing inquiries about the setup, configuration, operation, and problem-solving of assigned systems via phone or email.
Troubleshoot and diagnose use issues regarding Lutron systems
Document problems and solutions in a central database, escalating them when necessary
Communicate effectively with other functions to meet customer needs
Develop technical expertise regarding Lutron products, systems, and services
Represent Lutron according to our Five Principles, particularly Take care of the Customer
Test and review issues in-house to offer a solution or escalate as needed.
Drive reported issues to closure as specified in the SOP.
Understand, embrace, and promote company culture.
- Collaborate cross-functionally with engineering and product teams to share detailed insights and feedback that drive continuous improvement.
Stay aligned to Lutron’s culture and values:
Be passionate
Be flexible and adaptable to changing markets
Be an innovative thinker
Be customer-focused
Be ethical
Qualifications
- Bachelor’s degree in Engineering (B.Tech) in Electrical and/or Electronics Engineering
- Minimum, aggregate of 60% marks or a CGPA equivalent or higher.
- Minimum of 1 year of experience in troubleshooting, diagnostics, or a technical support role.
- Knowledge of network, lighting, HVAC, audio, or video installation is a plus.
- Proven analytical and problemsolving abilities to effectively resolve customer issues.
- Excellent reasoning and interpretation skills.
- Proficiency in essential computer tools, including MS Office and web-based/self-help resources.
- Knowledge of SQL (databases, queries, and tables) is an added advantage.
- Ability to work in a 3shift rotational schedule (some shifts include weekends; total working days remain 5 per week).
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics