Manager, Account Management at INTEREUM HOLDINGS LLC – Chicago, Illinois

WHO WE ARE:

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Centered around our core values, Continua places great importance on fostering a supportive work environment that values the culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.

OUR CORE VALUES: Accountable | Resilient | Service | Passion

ACCOUNTABILITIES:

• Lead, Manage, and Hold Accountable
• AM Process + Tools + Technology
• Workload Management
• Client Relationship Management

WHAT YOU'LL BE DOING:

• Lead, manage, and develop the Account Management team, including recruitment, onboarding, coaching, and performance management to drive accountability, engagement, and growth.
• Own and continuously improve AM processes, tools, and reporting systems to enable team productivity and consistency across markets.
• Set and track KPIs for client experience, team growth, and account profitability; translate insights into action plans for improvement.
• Collaborate cross-functionally with Design, Sales, and Sales Operations teams to ensure aligned messaging, seamless communication, and efficient project coordination.
• Identify and pursue opportunities for revenue growth, margin improvement, and enhanced service offerings within the AM book of business.
• Coach the team to anticipate change, helping them navigate client organizational shifts, market dynamics, and competitive trends with proactive strategies.
• Develop and maintain standard operating procedures and training resources for AM responsibilities, including CAP, lookbooks, CRM, and client deliverables.
• Support workload balance and account coverage as needed to maintain client and team satisfaction.
• Champion a culture of continuous improvement by simplifying processes, strengthening collaboration, and driving clarity around client touchpoints and reporting expectations.

WHAT YOU SHOULD HAVE:

• Bachelor’s degree in business, marketing, design, or related field.
• 5+ years of experience in commercial furniture sales, account management, or a related industry.
• 2+ years of experience managing a team.
• Proven success growing revenue and gross profit within existing accounts.
• Strong leadership skills with the ability to coach and inspire high-performing teams.
• Excellent client-facing presence with the ability to build trust and deliver compelling solutions.
• Proficiency in CRM systems, Microsoft Office Suite, and collaboration tools.
• Strategic thinking skills and ability to balance big-picture vision with hands-on execution.
• Comfortability working in a dynamic environment with shifting priorities and a fast sales cycle.
• Familiarity with workplace interiors, contract furniture, and the A+D community.

WHAT WE BRING TO THE TABLE:

• A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

COMPENSATION AND BENEFITS:

The hiring compensation range for this position is a base salary of $90,000–$123,000 with eligibility for bonuses. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. This position is also eligible for other forms of compensation, including commissions and bonuses.

Benefits available in this position include:

• Medical, Dental, and Vision insurance
• Company paid Short Term and Long Term Disability insurance
• Critical Illness and Accident Insurance
• HSA, DCA and FSA options available
• Paid time off and holidays
• Paid Parental Leave
• 401k Match (50% of every 1% up to 4%)

DISCLOSURES:

Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Continua is a drug-free workplace.

Continua is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.