Success and Outreach Manager at Goodwill Industries Youngstown – Youngstown, Ohio

Position Summary
Youngstown Area Goodwill Industries is seeking a Success & Outreach Manager to lead and expand our Mission Services programming. This role provides strategic oversight of a team of Success Coaches who deliver hands-on career and employment support to individuals served. The Success & Outreach Manager plays a critical role in ensuring program quality, compliance, community engagement, and sustainable growth while advancing Goodwill’s mission of empowering individuals through work.

This position is ideal for a collaborative leader with experience in workforce development, vocational rehabilitation, program management, and community partnership development.

Leadership & Team Development

• Lead, mentor, and supervise a team of Success Coaches, providing ongoing coaching, performance evaluations, and professional development support.

• Foster a positive, inclusive team culture that emphasizes collaboration, accountability, and work-life balance.

• Align individual staff goals with Mission Services’ strategic objectives and identify training and advancement opportunities.

Program Oversight & Compliance

• Ensure high-quality service delivery addressing employment readiness, job placement, career development, and post-employment support.

• Oversee the development, implementation, and ongoing review of individualized training and employment plans.

• Ensure compliance with organizational policies, funding requirements, and oversight agencies, including CARF standards.

• Conduct audits, monitor documentation quality, and implement corrective actions as needed.

Client Services & Outcomes

• Review referral, intake, and enrollment information to ensure comprehensive assessments and appropriate service planning.

• Monitor client progress, outcomes, satisfaction surveys, and data metrics to support continuous improvement.

• Ensure accurate, timely documentation, reporting, and record maintenance in accordance with funding and regulatory requirements.

Community & Employer Engagement

• Develop and maintain strong relationships with referral sources, employers, community partners, families, guardians, and outside agencies.

• Represent Goodwill at meetings, networking events, and community forums.

• Identify emerging needs and support program expansion to better serve underserved populations.

Business Growth & Administration

• Support outreach strategies, marketing initiatives, grant pursuits, and partnership development to grow Mission Services programming.

• Oversee billing, service tracking, invoicing, and financial reporting to ensure fiscal accountability.

• Collaborate with Mission Services leadership on policy development, procedures, reporting processes, and annual goal-setting.

• Monitor industry trends and regulatory changes to inform program and staff development.

• Bachelor’s degree in human services, rehabilitation, social work, business, or a related field (required).

• Supervisory or management experience in workforce development, vocational rehabilitation, career services, or human services.

• Strong knowledge of employment readiness, job coaching, and vocational support services.

• Experience working with community partners, employers, and referral agencies.

• Familiarity with compliance standards (e.g., CARF, OOD, OVR, or similar funding sources) preferred.

• Excellent communication, organizational, analytical, and leadership skills.

• Ability to manage multiple priorities while maintaining attention to detail and service quality.

At Youngstown Area Goodwill Industries, you’ll be part of a mission-driven organization committed to changing lives through the power of work. We offer the opportunity to lead meaningful programs, build strong community partnerships, and make a lasting impact on individuals and families in our region.