Head of Operations at Tersus Solutions – Englewood, Colorado

About Tersus Solutions

Founded in 2009, Tersus Solutions is a Denver-based company committed to revolutionizing textile care and circularity with its patented liquid CO₂ technology–the most advanced and environmentally friendly cleaning available.

As the backbone of recommerce™, Tersus partners with leading outdoor, athletic, luxury, and footwear brands to provide full-suite textile reclamation, repair, upcycling, recycling, and logistics solutions. Tersus also sets a new standard in PPE care, utilizing its CO₂ cleaning process to offer unmatched care for firefighter gear, far exceeding the carcinogen removal rate of traditional cleaning methods for safer, more comfortable gear. Additionally, Tersus reclaims and recycles down from apparel, bedding, and gear, extending the life of valuable materials and reducing waste.

About the Role

Reporting to the COO, the Head of Operations is responsible for running and continuously improving Tersus’ core operations. This role is highly execution-focused: owning day-to-day performance across our facilities, supply chain, and fulfillment workflows, while building the systems, team structure, and operating discipline required to scale.

You will lead a team of Operations Managers and be deeply involved in how work gets done. This is a hands-on leadership role for someone who is comfortable rolling up their sleeves, solving real operational problems, and driving measurable improvements in throughput, quality, cost, and service.

What You’ll Do

Operational Execution & Scale

• Own day-to-day operational performance across Recommerce and Down Recycling lines of business, ensuring we consistently deliver quality service and strive for excellence. Focusing on productivity, quality, cost, and safety targets.
• Translate company goals into clear operational plans, schedules, and priorities. Ensure we are making the best long term decisions for Tersus, and not making short sighted decisions.
• Never settle - by identifying bottlenecks and inefficiencies and drive practical, implementable solutions.

Process Improvement

• Standardize workflows, SOPs, and operating procedures across facilities.
• Innovate without fear - by implementing continuous improvement initiatives to increase throughput, reduce rework, and lower unit costs.
• Use data and frontline feedback to prioritize and validate improvements.

Team Leadership

• Lead, hire, and develop Operations Managers and frontline leaders, treating everyone with respect while insisting on the highest standards at every level.
• Set clear expectations, establish accountability, and provide regular coaching and feedback.
• Build a culture of accountability, problem-solving, and continuous improvement.
• Our people are our engine - own clear, consistent internal communication across the operations organization, ensuring teams understand priorities, expectations, performance, and changes as the business evolves.

Performance Management

• Own the Operations P&L, ensuring revenue commitments are met while actively managing labor, throughput, and costs to protect and improve gross margin.
• Define and own operational KPIs (ex. productivity, quality, revenue, and gross margin).
• Review performance regularly, identify gaps, and drive corrective action.
• Partner with Finance and the COO on labor planning, capacity planning, and cost management.

Supply Chain & Logistics

• Oversee inbound/outbound logistics and inventory management.
• Work directly with suppliers, carriers, and partners to ensure reliable execution.
• Improve inventory accuracy, flow, and visibility.

Quality, Compliance & Risk

• Ensure consistent quality standards across processes and facilities.
• Maintain compliance with applicable safety, environmental, and industry regulations.
• Support and/or lead internal and external facility audits, including preparation, execution, and follow-up corrective actions.
• Proactively identify operational risks and implement mitigation plans.

Cross-Functional Collaboration

• Partner closely with the Partnerships team to meet our customers where they want to be met - ensuring alignment on inventory shipments, customer requirements, and ongoing client feedback.
• Serve as the operational point of contact for key external partners when needed.
  
  

What We’re Looking For

Required

• Significant experience leading operations in a warehouse, manufacturing, or logistics-heavy environment.
• Proven ability to manage teams, processes, and performance in a fast-moving operation.
• Strong understanding of supply chain, inventory management, and fulfillment operations.
• Comfortable in an ambiguous, fast-paced and high growth start-up environment
• Highly hands-on mindset and willing to jump into problems personally to get things done.

Nice to Have

• Bachelor’s degree in operations, business, engineering, or a related field.
• Experience in laundry, textile processing, warehouse operations, or 3PL environments.
• Experience working with apparel, footwear, or outdoor brands.
• Exposure to e-commerce fulfillment or reverse logistics.
• Interest or experience in circular economy, sustainability, or reuse/recycling systems.
• Experience working with and communicating across bilingual or Spanish-speaking teams.

Personal Attributes We Value

• Action-oriented and proactive. Does not wait to be told what to do. Quickly identifying problems, taking ownership, and driving solutions rather than working around issues.
• Practical problem solver who favors simple, scalable solutions.
• Comfortable balancing short-term execution with longer-term operational maturity.
• Positive, growth-oriented mindset with a strong sense of ownership.

What We Offer

• Bonus potential up to 20%
• Medical, dental, and vision insurance
• 401(k)
• Flexible time off
• Unique apparel perks exclusive to Tersus
• Opportunity to play a key role during an exciting growth phase
• Work directly with leadership in a company transforming the textile care industry
• Be part of a mission-driven team making a real environmental impact