Director of Patient Access at Children Service Center – Wilkes-Barre, Pennsylvania

The Director of Patient Access is responsible for driving admissions performance, maintaining data accuracy, optimizing call conversion, and ensuring a consistent, high-quality admissions experience from first contact through admission.

As a leader in the organization, the Director of Patient Access is responsible to:

• Oversee and manage daily admissions operations
• Handle and oversee inbound admission calls as needed
• Ensure accurate phone-based pre-assessments and insurance verification
• Monitor admissions workflows and call performance
• Ensure sliding fee scale applications and county liabilities are completed fully and accurately
• Maintain data integrity and compliance
• Establish, enforce, and continually improve admissions processes and standards
• Ensuring a welcoming and confidential environment for all consumers
• Working directly with program directors and Executive Leadership to ensure consumers receive timely access to services
• Establish and maintain positive working relationships with all community partners

Children’s Service Center/Robinson Counseling Center for adults creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.

Employee Benefits Include:

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($150 per month on existing student loans)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the “Calm App”
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
  • Additional Benefits:
    • Phone Plan Discounts & Online Shopping Discounts
    • Workplace Banking Program Benefits
    • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a “Great Place to Work” for 2025-2026!**

Qualifications

• Minimum of Bachelor’s required, Master’s Degree preferred.
• Strong insurance knowledge, including benefits verification and coverage explanation
• Minimum of three years’ experience, with increasing responsibilities in the leadership of a healthcare service organization
• Proven ability to manage and coordinate multiple staff to ensure effective and efficient operations
• Experience with compliance and quality management as well as primary care and behavioral health practice management
• Demonstrated ability to work effectively within a multicultural environment.
• Bilingual in English and Spanish is preferred but not required