Customer Service Rep.- Clearwater at International Diamond Center – Clearwater, Florida

Job Summary
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Primary responsibilities
• Daily Operations: Balance the daily business for the store including cash and check deposits and reports verifying amounts.
• Transaction Management: Process all sales invoices, repair invoices and customer layaway and special orders.
• Customer Follow-Up: Follow up on repair invoices for vendor pricing, customer pricing and customer delivery dates. Coordinate customers pick up of repairs, special orders and layaways.
• Issue Resolution: Assist in resolution of customer issues as they arise.
• Showroom Assistance: Assist in the showroom with customers as needed and keep the showroom presentable at all times.
• Administrative Support: Prepare and process customer credit applications, maintain daily transaction logs, and assist with answering phones.
• Sales Support: Provide support for the sales team by calling customers and stocking inventory when new merchandise arrives.
• Additional Tasks: Assist with complimentary jewelry cleaning, gift wrapping, and any other related duties or special projects as assigned or requested.

Qualifications
• Customer- Focused: High energy and a strong commitment to customer satisfaction.
• Communication Skills: Excellent written and verbal communication skills required.
• Attention to Detail: Strong attention to detail and follow up skills.
• Problem-Solving: Strong problem-solving and interpersonal skills.
• Technical Skills: Proficient in using computers and related software.
• Multitasking: Ability to handle multiple tasks efficiently.
• Attitude: Positive attitude, self-starter with solid time management skills.

Working Conditions
• This is a full-time position
• May require occasional overtime, especially around the holidays and quarterly shows.

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.