Dental Services Manager (Program Manager) at Access Community Health Centers, Inc. – Madison, Wisconsin

Dental Services Manager

Position Summary

Access’ Celebrate Smiles program works to prevent tooth decay and educate children about good oral health. This program brings licensed dental staff to local schools screening children in grades 4k-8. We provide dental sealants, fluoride varnish, as well as dental cleaning and restorative treatment as needed. Children in the program become Access dental patients and can receive ongoing care at an Access dental clinic.

The Dental Services Manager is responsible for assuring that day-to-day dental operations are conducted in compliance with Access Community Health Centers (Access) policies, standards and overall organizational plans. The job scope includes working closely in a dyad with the Dental Provider Director to oversee the clinic’s dental operations, including the budget, staffing, and productivity. This position is primarily responsible for ensuring a high quality and satisfying patient experience, motivating and developing individuals and teams, using resources effectively, and efficiently and leading process improvement activities. The Dental Services Manager works collaboratively with other site leaders to carry out Access’ mission and goals.

Access’ leadership team is responsible for the implementation of risk management and safety functions throughout the organization. The Dental Services Manager is responsible for ensuring that event reports are completed and followed up with root cause analysis and process improvement and managing patient complaints and behavior issues.

**This position requires daily travel to elementary and middle schools in the Madison and Sun Prairie area.

Desired candidate would have the following qualifications:

Required Qualifications:

A high school diploma or equivalent with a minimum of five years of management experience in a health care setting or a bachelor’s degree with a minimum of one year of management experience in a healthcare setting. Experience with quality improvement and change processes. Strong and proven leadership skills. Proficiency in MS Outlook, PowerPoint, Word, Excel. Experience with electronic practice management systems and electronic medical records.

Desired Qualifications:

Bachelor’s degree in health care administration, business administration, or heath/dental related field. Prior experience as a manager/supervisor. Experience working in a dental clinic. Experience in managing quality improvement processes. Fluency in Spanish/English, verbal and written skills.

Compensation and Benefits:

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes:

Health insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability insurance
Paid time off program (208 hours for vacation, personal and sick time)

Up to 9 paid holidays
401(k) retirement plan (100% vested with employer match)
Tuition reimbursement
Flexible spending plans
Transportation program
Employee Assistance Program (EAP)
Access is an eligible employer under the Public Service Loan Forgiveness program
Access is a NHSC approved site for the NHSC Loan Repayment Program

Support our mission:

Improving health. Improving lives.

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status