Patient Access Associate I at Emerson Hospital – Concord, Massachusetts

Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the healthcare system. In this position, you’ll handle patient registration, admissions, insurance verification, and bed assignment—ensuring both excellent service and accurate financial processing.

Reporting to the Supervisor and Manager of Patient Access, you’ll help support efficient patient flow while protecting the financial integrity of the organization through accurate data collection and billing practices.

• Register patients accurately and efficiently for hospital and clinical services
• Coordinate patient admissions, discharges, and bed assignments
• Verify insurance coverage and eligibility with third-party payers
• Collect and enter demographic and financial information into hospital systems
• Ensure compliance with Medicare and insurance billing regulations
• Communicate clearly with patients, families, and clinical staff
• Maintain confidentiality and safeguard sensitive patient information
• Support revenue cycle processes and help minimize billing errors

• High school diploma or equivalent preferred

• 1–3 years of experience in hospital registration, patient access, or healthcare billing preferred

• Certified Healthcare Access Associate (CHAA) preferred

• Knowledge of third-party payers and insurance verification processes
• Understanding of Medicare billing practices and healthcare regulations
• Experience with hospital billing and revenue cycle workflows
• Strong computer skills and familiarity with registration or billing systems
• Excellent attention to detail and organizational skills
• Strong interpersonal and customer service skills across diverse populations
• Ability to manage confidential information with accuracy and discretion
• Effective communication skills in English (reading, writing, and speaking)

• Play a vital role in both patient experience and hospital operations
• Gain experience in healthcare revenue cycle and access services
• Collaborative, team-oriented work environment
• Opportunities for professional growth and certification support