Senior Manager, Account Management at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Account Management in United States.

This role is responsible for overseeing the management and growth of multiple client accounts, ensuring high levels of client satisfaction, operational alignment, and contract compliance. You will serve as the primary client contact, building trust-based relationships while identifying opportunities for upsell, cross-sell, and overall account growth. Collaborating closely with internal teams across Operations, Sales, Finance, Marketing, and Product, you will coordinate delivery, resolve issues, and implement strategies that drive business outcomes. The role involves strategic account planning, performance tracking, and reporting to both clients and leadership. You will also support governance, change management, and cross-functional initiatives, ensuring the seamless execution of services. This position is ideal for an experienced client-focused professional who thrives in a dynamic, high-touch service environment.

• Serve as the primary point of contact for assigned client accounts, building strong, trust-based relationships
• Understand client objectives, priorities, and operating models to drive alignment and satisfaction
• Identify and execute opportunities for incremental revenue, upselling, and cross-selling
• Support contract management, including proposals, renewals, amendments, and RFP/RFI processes
• Collaborate with Operations to ensure delivery meets SOW and SLA commitments, while monitoring performance metrics and addressing risks
• Lead account planning activities, governance cadence, forecasting, reporting, and budget tracking
• Coordinate issue resolution and escalations with leadership, and support change management initiatives
• Partner with internal teams across Sales, Marketing, Finance, IT, Quality, and Training to address client needs effectively

Requirements:

• Bachelor’s degree in Business, Marketing, or related field, or equivalent experience
• Minimum of 5 years of experience in account management, client services, consulting, or BPO/CX environment
• Proven ability to manage multiple client accounts and consistently meet or exceed service goals
• Strong commercial acumen, financial awareness, and contract management experience
• Demonstrated experience with strategic growth, account planning, and client relationship management
• Excellent problem-solving, decision-making, and issue-resolution skills
• Strong cross-functional collaboration and communication abilities
• Customer-centric mindset with adaptability to change and focus on service delivery excellence

Benefits:

• Competitive salary with potential for performance-based incentives
• Comprehensive healthcare including medical, dental, and vision coverage
• Paid time off, holidays, and flexible work arrangements
• 401(k) plan with company contribution opportunities
• Career growth and professional development programs
• Collaborative, inclusive, and global work environment