Reporting Manager at Norfolk Redevelopment And Housing Authority – Norfolk, Virginia

NRHA’s Vision and Mission

At the Norfolk Redevelopment and Housing Authority (NRHA), we’re proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.

We also acknowledge that public housing has a complicated history, tied to issues of social injustice and racial inequality. While we haven’t always gotten it right, we’re committed to making positive change by offering quality housing options that support diverse, mixed-income communities. Our vision is to provide quality housing choices in neighborhoods where people want to live. Our mission is to provide quality housing opportunities that create sustainable, mixed-income communities.

Position Summary

Performs data analysis, research, program evaluation, reporting, and administrative duties in support of Housing Operations functions. Plans and implements operational objectives and strategies for the Reporting section: Supervises subordinate technical staff for property management data reporting and analysis. Assures that accurate data entry and submission of data to the U.S. Department of Housing and Urban Development (HUD). Oversees data entry and submission for the Public Information Center (PIC) database. Supervises subordinate technical staff for property management data reporting and analysis. Researches, develops, maintains, and operates computer database with information relating to public housing and Housing Choice Voucher (HCV) program issues. Develops and implements measurement and evaluation instruments to assess community and program activities. Prepares, develops, and submits a variety of reports to the submission of the Public Housing Assessment System (PHAS) report. Serves as technical liaison and in-house trainer on the public housing database software modules and report writer. Submits the organization’s HUD 50058 transmittals.

Essential Functions

• Plans and implements operational objectives and strategies for the Reporting section: assesses factors in internal organization and external environment relevant to section policies and programs; develops section objectives and strategies to achieve objectives; obtains and allocates resources to achieve section objectives; develops or supervises development of section programs and procedures; evaluates results of section programs and procedures; and directs corrective action as required.
• Oversees data entry and submission for the Public Information Center (PIC) database: receives, reviews, and enters data into the PIC database; reviews and assures accuracy and integrity of PIC data; reconciles data and resolves data issues; submits per assigned schedule report data to HUD using PIC software, including but not limited to 50058 reports, Resident Assessment Survey System (RASS) data, and Public Housing Assessment System (PHAS) data; assures security of PIC database; assigns and maintains user ID numbers/passwords for NRHA PIC users; maintains comprehensive and current knowledge of PIC system; attends training sessions to maintain PIC system knowledge; resolves PIC data issues with other Public Housing Authorities (PHAs); and serves as liaison with Department of Housing and Urban Development (HUD) teams on PIC improvements and upgrades.
• Supervises subordinate technical staff: may perform the full range of supervisory activities, including but not limited to assigning and coordinating work, acting on employee problems, and hiring, promoting, developing, disciplining, recognizing, and rewarding employees.
• Researches, develops, maintains, and operates computer database with information relating to public housing and Housing Choice Voucher (HCV) program issues, including but not limited to resident demographic, building maintenance, operating cost, youth program, drug elimination, and crime statistics identifies statistical trends; analyzes cost and financial data; and verifies and compares data.
• Develops and implements measurement and evaluation instruments to assess community and program activities: develops and implements forms and applications to be used for assessing public housing activities, including but not limited to assigned grant activities; develops and implements forms and applications to evaluate program effectiveness; and develops tools for longitudinal analysis of crime rates.
• Prepares, develops, and submits a variety of reports to the submission of the Public Housing Assessment System (PHAS) report.
• Serves as technical liaison and in-house trainer on the public housing database software modules and report writer: maintains comprehensive and current knowledge on the operation of the software modules; contacts vendor on issues; participates in product development requests for customized software applications; responds to staff inquiries regarding the operation and capabilities of the system; trains staff in the use of the database software modules; and responds and acts on software and user problems to resolve problems and assure the effective use of the database system.
• Submits the organization’s HUD 50058 transmittals: receives and reviews HUD 50058 data prior to submission; electronically transmits public housing and HCV program reports to the Multifamily Tenant Characteristics System (MTCS) data processing center of the U.S. Department of Housing and Urban Development (HUD); analyzes HUD 50058 reports; resolves data errors with Housing Operations staff for resubmission; and takes corrective action as necessary to assure proper transmittal of HUD 50058 data.
• Prepares, develops, and submits ad hoc, on-demand, and scheduled reports on a variety of Housing Operations matters, including but not limited to public housing, HCV program, resident programs, and security programs matters: develops Structured Query Language (SQL) queries that includes downloading, compiling, and analyzing information; designs report format or uses existing design; runs report; and submits report to appropriate party.
• Prepares, reviews, and submits maps of public housing communities and the Norfolk, Virginia area using HUD Community 2020 software.
• Updates and maintains the criminal activity database to track criminal activity occurring in public housing communities and prepares crime activity reports: collects and compiles data on crime-related activity, including but not limited to lease violations, police calls for service to public housing residents, and crime hot-spot locations; monitors and collects information from the organization Fraud Hotline; prepares, reviews, and submits reports on crime and hotline activity to NRHA staff, City of Norfolk Police Department, and other parties.
• Prepares, develops, reviews, and submits quarterly exception reports used to maintain the integrity of the software and procedures related to the use of the system.
• Prepares and processes customer surveys for Housing Operation activities: designs, creates, and submits customer survey forms; receives and scans completed forms; compiles survey data, and designs, prepares, and submits survey reports to appropriate parties.
• Supervises subordinate technical staff: may perform the full range of supervisory activities, including but not limited to assigning and coordinating work, acting on employee problems, and hiring, promoting, developing, disciplining, recognizing, and rewarding employees.
• Serves as liaison for Housing Operations on a variety of teams to maintain a working network of information resources for the organization.
• Designs, prepares, and coordinates presentation for Housing Operations managers: uses presentation and graphics software to create presentations; reviews presentation with appropriate Housing Operations manager; and coordinates scheduling and delivery of presentation. Presentations may be given to Board of Commissioners, task forces, and other parties.
• Performs a variety of administrative detail duties, including but not limited to maintaining files, and preparing correspondence, memoranda, and reports.
• Performs other related work as required.

Minimum Qualifications

• Bachelors' degree in Business Administration, Public Administration, or Accounting is required for this position.
• Three to five years of experience in accounting, program administration, computer operation, and research methods.

• Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

Special Requirements

• Must possess a valid driver’s license.
• Subject to a background check and reference verification prior to hire.
• Must maintain confidentiality and adhere to NRHA’s code of conduct and ethics policies.

Knowledge, Skills, and Abilities

• Comprehensive and current knowledge of public housing management concepts, principles, methods, and techniques; includes knowledge of non-traditional public housing management methods.
• Comprehensive and current knowledge of the U.S. Department of Housing and Urban Development’s (HUD’s) Public Information Center (PIC) database system.
• Comprehensive and current knowledge of public housing database system and/or related software.
• Extensive knowledge of project and program management.
• Extensive knowledge of HUD rules, regulations, and procedures.
• Skill in database management to resolve database software user errors and HUD 50058 statistical data errors; includes knowledge of relational database structures and data processing.
• Human relations skills, particularly communication, training, and consulting skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder.
• Oral and written communication skill to present and make comprehensible complex information regarding organization operations, of which some information may be highly technical in nature, to train others in the use of computer systems, compose technical reports, and to respond to questions on a variety of job-related matters.
• Mathematics skills to perform elementary- and intermediate-level statistical analysis; includes skill in calculating descriptive statistics, correlation analysis, and trend analysis using computer software.
• Analytical ability to comprehend, understand, and interpret complex and technical information.
• Ability to exercise independent judgment in the development and implementation of complex operational activities.
• Ability to exercise initiative in the development and implementation of complex operational activities.

• Requires the ability to use technical computer software.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. This position requires depth perception.

Drug Free Workplace: NRHA maintains a drug free workplace.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law. We value diversity and encourage individuals from all backgrounds to apply.