Customer Service Representative at RAS Logistics LLC – Manassas, Virginia

Position Summary

We are seeking a Customer Service Representative who is passionate about delivering excellent service and providing timely solutions for both internal and external customers. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while maintaining a positive customer experience.

If you enjoy problem-solving, working in a fast-paced environment, and helping customers, we encourage you to apply.

• Provide timely and accurate information to internal and external customer inquiries
• Route calls to the appropriate departments or resources
• Identify and escalate priority customer issues
• Research and resolve customer concerns using company systems

• Navigate and utilize RAS systems including GEAR, GEA, DMS, and Wayfair
• Research customer issues and provide resolution options
• Document customer interactions and actions in appropriate systems
• Run system reports and maintain accurate records
• Create and manage Excel spreadsheets as needed

• Make outbound customer calls within department performance metrics
• Provide customers with accurate updates and solutions
• Follow up on pending issues and ensure timely resolution

• Follow company procedures, policies, and best practices
• Adhere to safety and security protocols
• Comply with federal, state, and local workplace regulations

• Perform additional duties as assigned
• Support team operations and department goals