Senior Living Hospitality Manager - Seattle, WA in Seattle, Washington at LAZ Parking Northwest, LLC

Senior Living Hospitality Manager - Seattle, WA

**The Details**

Pay Rate: $32.00 - $35.00/Hour

Hours: Monday - Sunday Schedule. Candidate must have open availability for this role.

Why LAZ Parking?

• Growth Opportunities
• Pay Activ On-demand access to earned wages, get up to 50% of your earned wages immediately.
• 401(k) with Employer Match
• Medical, dental, vision 3 plan options!

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The Spirit of the Position:

TheHospitality Managersupports the Regional Management with a complete oversight for financials, operational, safety, and service-related success at an assigned hotel location and operational oversight at other assigned hotels. The Hospitality Manager isat one dedicated hotel, while simultaneously supporting other hotels in the market.

Principal Job Duties:

• Responsible for the financial, operational, safety andservice-relatedsuccess at their hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfactionismaximized bymaintainingthe highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additionalduties as assigned.
• Attend dailystand upmeetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
• Ensure LAZ internalstand upmeetings (Pre-Shifts or Huddles) are held each shift either personally or managed through Supervisors / Shift Leads.
• Management and development of the team toaccomplishannual and periodic goals/initiatives, while embodying and using LAZ Parkings culture as a guideline.
• Identifyhigh potential employees to support the organizations continued growth, both within your region and outside.
• Activelyparticipatein the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.
• Drive service results andestablishgoals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.

• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.

• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours intimelymanner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible forfinancial managementof assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing,schedulingand operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports asrequired.

• Assistwith the monitoring, review, and analysis of the market rate structures.

Education:

• Bachelor's Degree or equivalent work experience desired.

Experience:

• Prior experience in the hospitality industry (Parking, Restaurants, Hotels,etc.) is preferred.
• Previoussupervisory or management experience is preferred.
• Valid drivers licenserequired.
• Previousexperience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable andfacilitatecoaching conversations with employees and managers.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.

• Ability to stand, walk and run for extended periods of time.
• Abilitybend, stoop, squat and liftfrequentlythroughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we arefirmly committedtoprovideequal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal,stateor local law.No question inour application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parkingparticipatesin E-Verify.