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AU Client Services Officer in at Synct

NewJob Function: Customer ServiceEmployment Type: Full-Time
Synct
Philippines
Posted on
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Job Description

About the Role
We’re hiring a detail-oriented AU Client Services Officer to support Australian clients with company and trust setups, corporate secretarial tasks, and client administration.
You will handle ASIC compliance, manage entity setups using NowInfinity or similar platforms, and support day-to-day client operations in a fast-paced accounting environment.
This role is ideal for someone organized, proactive, and confident in handling multiple client tasks with accuracy and efficiency.

What You’ll Do
  • Handle company and trust setups for Australian clients using NowInfinity or similar platforms
  • Manage corporate secretarial tasks, including company registrations, changes to directors and shareholders, and ongoing ASIC compliance
  • Review and process ASIC annual statements for all clients
  • Lodge ASIC changes and updates accurately and on time
  • Provide day-to-day client administration support and maintain CRM records
  • Prepare wrapping up letters, invoices, and client documents for sending
  • Lodge and process Income Tax Returns and Business Activity Statements in ATO Portal
  • Draft client correspondence for ATO and ASIC matters
  • Download, organize, and maintain ATO and ASIC documents as requested
  • Maintain and improve filing systems to ensure proper document organization
  • Update spreadsheets, databases, and digital records to ensure accuracy and compliance
  • Handle client correspondence and maintain records to support office efficiency
  • Prepare reports and presentations using Microsoft Office
  • Support the team to ensure operations run efficiently and deadlines are met

What We’re Looking For
Required:
  • Minimum 3 years of experience supporting Australian clients in an accounting firm
  • Strong experience in company and trust setups for Australian clients
  • Hands-on experience using NowInfinity or similar corporate secretarial platforms
  • Strong knowledge of ASIC processes and corporate compliance
  • Experience with ATO Portal, Xero, and XPM
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment
  • High attention to detail and accuracy

Preferred:
  • Experience working in an offshore or outsourcing environment supporting Australian clients
  • Exposure to process improvements or system optimization

Perks & Benefits
  • 100% Permanent Work-from-Home Setup
  • 13th-Month Pay Bonus
  • Company-Provided Equipment
  • HMO with Dental & Life Insurance
  • 18 Vacation Leaves + 6 Sick Leaves
  • Birthday Leave (with a cake!)
  • Tenure Incentives & Quarterly Perks
  • Free Meal Every 1st Friday of the Month

Job Location

Philippines

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