Customer Service Representative at Savaria Corporation – Toronto, Ontario
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About This Position
About Savaria – Better Mobility for Life
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.
Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Position Summary
We are looking for a highly organized and customer-focused Customer Service Representative to join our team in Toronto, Ontario. This role will be responsible for managing customer inquiries, coordinating vehicle service appointments, and supporting sales and operations through efficient communication and administrative support.
This position is a maternity leave coverage contract for an initial 12-month term, with the possibility of extension up to 18 months depending on business needs.
This is an exciting opportunity to work in a growing accessibility and mobility solutions industry. The successful candidate will act as the primary point of contact for customers, coordinating service appointments, managing parts and warranty processes, and supporting internal teams to ensure timely and professional service delivery
Silver Cross Automotive, a division of Savaria, specializes in accessible vehicles and transportation solutions designed to improve independence and mobility for people with disabilities. Backed by Savaria, Canada’s largest accessibility manufacturer and a publicly traded company (TSX: SIS), Silver Cross Automotive operates in a rapidly growing industry focused on improving accessibility and quality of life for individuals with mobility needs.
Work Location:
This is a 100% on-site position at 14 Goodmark Place, Toronto, ON
Key Responsibilities:
- Answer all incoming calls and manage service inquiries, providing troubleshooting guidance and determining next steps
- Greet walk-in customers warmly and professionally while supporting both sales and service teams
- Schedule service appointments and coordinate with technicians to manage maintenance and repair calendars
- Prepare service work orders, process payments, and maintain accurate service documentation
- Communicate clearly with customers regarding service timelines, parts availability, and pricing
- Work collaboratively with team members to order, price, and track parts required for repairs and service work
- Enter and maintain accurate customer, service, and operational data in internal systems
- Handle customer complaints professionally, provide solutions, and escalate issues to management when required
- Process and review warranty claims and submit them to the appropriate vendors while maintaining proper documentation
- Assist with accounts payable and accounts receivable entries in QuickBooks as required
- Prepare quotations for clients when requested
- Prepare and submit required NMEDA QAP paperwork and act as a point of contact for compliance documentation
- Arrange couriers, dispatch shipments, and track deliveries for parts and vehicles
- Receive incoming packages and provide accounting with corresponding packing slips
- Coordinate vehicle servicing with external partners such as auto body shops or mechanics for inspections, safety certifications, and maintenance
- Contact customers with reminders for upcoming vehicle maintenance and confirm scheduled appointments
- Assist with coordinating vehicle inspections of incoming inventory and support website vehicle photos when needed
- Work with suppliers to obtain pricing, shipment timelines, and product availability
- Support showroom presentation and maintain office organization and tidiness
- Assist with vehicle registration processes at Service Ontario
- Support sales representatives with occasional off-site customer deliveries
- Contribute to operational improvements and support additional duties as required
Qualifications & Experience
Education & Certification
- Post-secondary education in business administration, customer service, or a related field preferred
Experience
- Minimum 3 years of customer service experience required
- Previous QuickBooks experience required
- Experience in vehicle adaptation, mobility equipment, automotive service, or medical equipment industries is considered a strong asset
Key Skills
- Strong verbal communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to work independently and collaboratively within a team
- Detail-oriented and highly reliable
- Strong problem-solving and customer service skills when handling service inquiries and complaints
- Ability to multitask and remain organized in a fast-paced environment
- Punctual, trustworthy, and dependable
Why Work with Us?
- Be part of a global, publicly traded company with a meaningful mission
- Competitive compensation
- Competitive salary with medical and dental benefits.
- Opportunities for learning, development, and career growth
- Work with a collaborative and inclusive team that values innovation and integrity
- Make a difference by helping people access a better quality of life
Diversity, Equity, and Accessibility
Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.
AI & Technology Notice (Recruitment Process):
Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.
Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws.
Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.
If you're ready to take the next step in your career and contribute to something that matters, we encourage you to apply today.
Hiring steps
1. Pre-screening with HR
2. Virtual Interview with hiring manager/ Interview panels
3. In-person Interview and facility tour
4. Background check and offer
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Job Location
Job Location
This job is located in the Toronto, Ontario, M9W 6R1, Canada region.