Travel Agent - Categorie Protette (L. 68/99) - Italian and Spanish Speaking at BizAway – Milano, Lombardia

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, daily we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kind collaboration, and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Travel Agent - Categorie protette (L.68/99) (m/w/d), with experience in customer care call centers (inbound calls, emails, and chats) who can solve customer concerns and create a seamless customer experience.

Your role in BizAway

• Made a reservation for our Client through the Platform and using our Provider
• Responding to our Client’s requests through phone, chat, mail, and travel request through our platform
• Entering customer information in our system to issue reservations or update the booking
• Explaining rules and procedures to use our service in the Platform
• Explaining rules of service (hotel, car, train, etc.)

Your basic qualifications

• At least 2 years of previous experience in Travel Industry
• Excellent knowledge of GDS systems or previous experience in local travel agency
• Excellent knowledge of both written and spoken Italian and Spanish (B2 and up)
• Availability to work in shifts (also night shift from 22 to 7 in morning)
• High school diploma or equivalent required.
• Must pass pre-employment skills testing and background check

We are also interested in

• Customer Care experience
• Strong verbal and written communication skills
• Ability to learn and adapt to new software technologies

Our offer

📄 Contract type: Permanent contract
🕓 Working hours: Full-time – 40h/week, rotating shifts that may include night shifts, weekends, and public holidays)
🏠 Hybrid: Smart Working Policy (2 days remotely and 3 in the office) and great offices in Europe
💰 Salary: Starting from level 5° and above, with a salary range of 21k -27k gross/yearly in accordance with the National
Collective Agreement for the Commerce sector (CCNL Commercio)
💼 Equity in the company (stock options plan)
✈️ A seat on a scale-up with skyrocketing growth
📈 Development of your entrepreneurial spirit, having the chance to implement real-impact
business decisions
🌍 Multicultural and international team
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.