Resource Navigator - Community Health Service Worker at Westmoreland Community Action – pennsylvania pennsylvania, Pennsylvania

We are seeking dedicated and mission-driven individuals to join our Resource Navigation Team as Resource Navigator - Community Health Workers (CHW). Community Health Workers will work from one of our Welcome Centers and support individuals and families across all areas of the county. This position focuses on addressing all aspects of the social determinants of health— including food security, housing stability, employment, healthcare access, transportation, and social connection. Using a trauma-informed, strengths-based case-management approach, you will support participants in achieving long-term stability and self-sufficiency.

Key Responsibilities

• Provide direct support to individuals and families in the community, in participants’ homes, and at various Welcome Centers as needed.
• Conduct assessments with individuals, families, and small groups to identify strengths, needs, and barriers related to the social determinants of health.
• Work collaboratively with participants to develop comprehensive action plans aimed at reducing barriers to stability.
• Offer referrals, warm hand-offs, and linkages to WCA programs and external community partners.
• Coordinate services across multiple community systems to ensure participants receive timely, effective support.
• Maintain accurate, detailed, and timely documentation in required databases in accordance with agency, funding, and regulatory standards.
• Participate in outreach, events, trainings, and cross-program collaboration to enhance community engagement and access to services.

Westmoreland Community Action is a non-profit organization that works to connect individuals and families to opportunities and resources throughout the community to improve their quality of life and help to reduce poverty in the community. This is accomplished through housing, counseling, support, education, intervention, collaborations, partnerships, information, referrals, and networking.

Our Welcome Centers are where our staff is more easily accessible in the community. The staff at the welcome centers are navigators and are available to assist folks in getting any of our services and also to make warm hand off referrals to outside agencies when appropriate.

• High school diploma or equivalency required; bachelor’s degree in a related field preferred.
• Minimum of one year of casework, human services, or related experience.
• Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills; ability to engage participants using a trauma-informed, client-centered approach.
• Ability to obtain and maintain all required clearances: Act 33, Act 34, Act 114, and sex offender registry check.
• Possession of, or ability to obtain, Recognizing and Reporting Child Abuse certification.
• Valid PA driver’s license, $15,000/$30,000 bodily liability car insurance, and a reasonably clean driving record.
• Ability to work independently and in varied environments, including community-based settings.

Benefits

• ICHRA health plans – Choose the best plan for your needs using an employer-funded allowance.
• Dental, vision, life insurance, short-term disability, and long-term disability coverage.
• 16 paid holidays.
• 10 days of vacation during the first year of employment.
• 8% retirement match after 1 year and 1,000 hours of service.
• Mileage reimbursement.
• Time and a half for hours worked on holidays.

Westmoreland Community Action (WCA) is committed to recruiting and retaining a diverse workforce that reflects our community and those that we seek to serve. If you, in good faith, believe that you are qualified to succeed in this position, we encourage you to apply. Please include a cover letter to tell us about your unique qualifications for the position. Our hiring manager will review your application and, if interested, will contact you regarding next steps.

Physical & Cognitive Requirements Necessary to Safely Perform Essential Functions

• Strength: Push/pull and lift/move up to 10 pounds.
• Manual Dexterity: Ability to type, write, file, and perform moderate manipulation tasks.
• Coordination: Ability to perform tasks requiring hand/eye or foot coordination (e.g., driving, computer entry).
• Mobility: Ability to walk, stand, sit for extended periods, and drive.
• Speech: Clear and accurate articulation.
• Vision: Ability to read small print and operate a vehicle.
• Hearing: Ability to receive verbal information with background noise.
• Concentration: Ability to focus on detailed tasks amid interruptions.
• Attention Span: Ability to maintain focus for periods longer than 60 minutes.
• Conceptualization: Ability to understand and work with multiple related concepts.
• Memory: Ability to retain and follow multiple verbal and written instructions over extended periods.
• Environmental Conditions: Primarily indoor work with some community-based travel.