Automotive "Bench" Service Advisor - Steele's Hometown Tire at GreatWater Garages – Burlington, Kentucky

Automotive "Bench" Service Advisor – Burlington, KY

Location: 2502 Burlington Pike, Burlington, KY 41005

About the Role

Are you passionate about delivering exceptional customer service and supporting automotive teams? Steel's Hometown Tire, backed by GreatWater 360 Auto Care is seeking a Bench Service Advisor to join our growing team. This unique role travels between shops in the district to assist with staffing needs and ensure smooth operations. When not assigned to another shop, you’ll work from your home shop. As a Bench Service Advisor, you’ll create a memorable experience for every customer, build trust-based relationships, and collaborate closely with technicians and service managers.

• Travel to shops in the district to fill in for staffing gaps (PTO, absences, etc.)
• Greet customers warmly and assist with questions in the waiting area
• Answer phone calls promptly and professionally
• Manage vehicle workflow, track repairs, and update work orders
• Communicate clearly with technicians and service managers
• Build estimates, obtain customer approvals, and process payments
• Perform road tests as needed
• Support shop operations with tasks like shuttling customers, picking up parts, or other duties as required
• Train new Service Advisors when needed

• 1-3 years experience as a Service Advisor or similar role
• Strong customer service and sales skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Windows)
• Valid driver’s license and clean driving record
• Ability to lift up to 50 lbs and stand for extended periods
• Flexible schedule (may include evenings and weekends)
• Mechanical knowledge is a plus!

• Medical, Dental, Vision plans
• 401(k) with company match (after 90 days)
• Health Savings Account match
• Paid Time Off (front-loaded annually)
• Basic Life & AD&D coverage
• Employee Assistance Program
• Voluntary benefits (Life, Disability, Accident, Critical Illness)
• Training, Tuition & ASE Reimbursement
• Paid Parental Leave
• Teammate Discounts (50% off labor, parts at cost + 5%)
• Learn to Earn Program for career growth

At GreatWater 360 Auto Care, we believe in teamwork, growth, and creating a positive experience for both customers and employees. If you’re ready to take your career to the next level and enjoy variety in your work, we’d love to meet you!

Apply with Steele's Hometown Tire today and become part of a team that values your skills and ambition!