What is the role of a Customer Care Associate at Furniture Mart USA?

The Customer Care Associate position at Furniture Mart USA is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Care Associate job located?

Sioux Falls, South Dakota, 57104, United States

What type of employment is offered for this Customer Care Associate role?

Full-time or part-time position

What is the expected salary for this Customer Care Associate job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Care Associate position at Furniture Mart USA?

You can apply directly through the application link provided.

Customer Care Associate at Furniture Mart USA

Customer Care Associate

Since 1976, Furniture Mart USA has been more than just a furniture retailer, it's a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you'll feel right at home here too.

Join a team that's built on trust, teamwork, and a shared commitment to excellence. Whether you're just starting out or looking to take your career to the next level, Furniture Mart USA is where your future begins.

Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team.

Starting Wage: $18/hour

Summary:

Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. No sales or collections involved!

Full-Time (40 hrs/wk): Monday - Friday 9AM - 6PM, and every other Saturday 9AM - 6PM
Answer incoming calls from customers
Order parts for our customers, stores, and warehouses
Schedule sales orders, exchanges, credit memo's, and in-home repairs
Follow-up with customers
Process cancellations & reschedule deliveries
Contact customers to schedule furniture deliveries

Requirements/Qualifications:

Upon job offer, must be able to pass a background check prior to starting employment
Computer and telephone experience required
Ability to listen and effectively resolve problems
Ability to act calmly under stressful conditions
Exhibit excellent verbal communication and listening skills
Possess customer-satisfaction focus with excellent customer service and interpersonal skills

Benefits: What's in It for You?
As a full-time member of our Furniture Mart USA family, you will enjoy:

Paid Training
Full benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more
401(k) with employer match
Big employee & family discounts on furniture and mattresses

Furniture Mart USA is an Equal Opportunity Employer

Customer Care Associate at Furniture Mart USA – Sioux Falls, South Dakota

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