Senior Customer Success Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United States.

This role offers the chance to serve as a strategic partner for enterprise customers, driving meaningful business outcomes through proactive customer engagement. As a Senior Customer Success Manager, you will own the full lifecycle of the customer relationship, from implementation handoff through renewal and expansion, while acting as a trusted advisor to leaders in HR, Finance, and People operations. You will work closely with cross-functional teams to ensure adoption, retention, and measurable impact, translating complex workflows into actionable insights and fostering customer success. This position emphasizes executive relationship management, risk mitigation, and strategic guidance, all within a dynamic, high-growth environment. The role is ideal for a detail-oriented, proactive professional who thrives on collaboration and delivering measurable results for customers.

• Build and maintain strong relationships with executive buyers, senior decision-makers, and multiple stakeholders across each account.

• Facilitate strategic discussions, proactively identifying and mitigating risks to ensure customer retention and satisfaction.

• Own renewal strategies and execution, including negotiation, forecasting, and account expansion opportunities.

• Drive adoption of critical product features and modules, ensuring customers achieve desired outcomes and measurable business impact.

• Act as a product and workflow consultant, onboarding, training, and coaching customers to operate independently.

• Serve as the structured voice of the customer internally, providing insights, feedback, and trends to Product, Engineering, and Sales teams.

• Manage escalations, coordinate cross-functional resolutions, and maintain clear communication until issues are fully resolved.

Requirements:

• 5+ years of experience in Customer Success, SaaS consulting, or a related field.

• Proven success managing enterprise customer relationships, including renewals and commercial negotiations.

• Strong executive presence with the ability to engage C-suite and VP-level stakeholders effectively.

• Experience in SaaS implementations, project management, and cross-functional collaboration.

• Ability to understand, consult, and optimize complex workflows across People, Finance, and Recruiting functions.

• Proficiency in translating customer needs into actionable product feedback and strategic recommendations.

• Experience in high-growth startup environments is a plus.

Benefits:

• Competitive base salary ($90,000–$120,000) plus performance bonus and equity.

• Paid time off and flexible vacation policy.

• Health, dental, and vision insurance.

• Retirement plan options (e.g., 401(k)).

• Professional development and growth opportunities.

• Remote-first work environment with flexibility to work from anywhere in the United States.

• Access to collaborative, cross-functional teams and supportive company culture.