Client Success Manager - Payer at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - Payer in the United States.

This role is a key driver of client satisfaction and project success in the healthcare payer space. You will lead complex client initiatives, coordinating cross-functional teams and ensuring that projects are delivered on time, on budget, and with measurable impact. Acting as a hybrid consultant and project manager, you will provide expertise on healthcare data, risk adjustment, and payer workflows while maintaining strong client relationships. This position requires exceptional organizational, communication, and problem-solving skills to manage multiple priorities and guide teams toward successful outcomes. Success in this role directly contributes to client retention, operational efficiency, and the overall strategic goals of the organization. You will operate in a fast-paced, collaborative, and innovative environment that values both technical knowledge and interpersonal excellence.

• Serve as the primary point of contact for payer clients, ensuring projects are executed with high quality and client satisfaction.

• Lead and coordinate cross-functional teams including data integrations, coding management, engineering, sales, and executive stakeholders.

• Track, report, and communicate project status across internal teams and clients through regular updates, dashboards, and presentations.

• Manage client operations, processes, and reference materials to ensure smooth execution of all initiatives.

• Identify, analyze, and resolve client issues proactively, escalating when needed and collaborating with internal teams for resolution.

• Drive process improvements in project management, reporting, and client communications to increase efficiency and impact.

• Support final reporting, results delivery, and performance summaries for clients and internal stakeholders.

• 3–5 years of account management experience in healthcare or related industries; project management experience preferred.

• Bachelor’s degree in business, technology, or a related field.

• Strong knowledge of healthcare data systems, risk adjustment, payment models, medical coding, physician workflows, and EHR systems.

• Familiarity with technical data processes, including advanced Excel skills; SQL knowledge preferred.

• Excellent written and verbal communication skills; ability to lead client meetings and deliver professional presentations.

• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.

• Self-starter with a bias for action, curiosity, and the ability to build relationships with multiple stakeholders.

• Comfortable working in a fast-paced, innovative, and collaborative environment.

• Competitive salary: $108,000—$125,000 USD total cash compensation.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Paid time off and flexible work arrangements.

• Professional development opportunities and support for career growth.

• Collaborative and innovative team environment.

• Exposure to cutting-edge healthcare data projects and industry-leading practices.