ServiceNow Senior Business Analyst at Jobgether – India

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Senior Business Analyst in India.

This role offers an exciting opportunity to work at the intersection of business transformation and cutting-edge digital platforms, helping organizations unlock the full potential of their ServiceNow environments. You will collaborate with cross-functional teams and enterprise stakeholders to design, optimize, and implement scalable solutions that drive operational efficiency and user satisfaction. In a dynamic and innovation-driven setting, you will play a key role in translating complex business needs into actionable system capabilities. The position emphasizes both strategic thinking and hands-on execution, giving you the chance to influence high-impact projects from end to end. With access to continuous learning and certification opportunities, this role supports professional growth while contributing to meaningful digital transformation initiatives. If you thrive in collaborative, fast-paced environments and enjoy solving complex challenges, this role is designed for you.

• Gather, analyze, and document business requirements, translating them into clear user stories and functional specifications for ServiceNow implementations
• Collaborate with stakeholders to identify process improvements, define project scope, and recommend solutions that enhance efficiency and effectiveness
• Own and prioritize requirements in alignment with client needs, ensuring clarity and agreement across all stakeholders
• Conduct impact analysis on existing processes and systems to support informed decision-making
• Develop supporting materials such as wireframes, mock-ups, and documentation to guide delivery teams
• Partner with technical teams to deliver demonstrations, facilitate workshops, and ensure solutions meet business expectations
• Support testing phases by creating test scripts, defining acceptance criteria, and coordinating user acceptance testing (UAT)
• Maintain strong communication with stakeholders to ensure alignment throughout the project lifecycle

• 5+ years of experience as a Business Analyst, preferably within IT or digital transformation environments
• Proven hands-on experience with ServiceNow, particularly in modules such as HRSD and CSM
• Strong understanding of business process architecture and cloud-based platform capabilities
• Experience with ServiceNow integrations, security, upgrades, debugging, and custom application development
• Familiarity with Agile/Scrum methodologies and experience working in iterative delivery environments
• Excellent communication and stakeholder management skills, with the ability to simplify complex concepts
• Strong analytical and problem-solving abilities, with attention to detail and risk assessment capabilities
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• ServiceNow certifications (e.g., CSA) are a plus, with a willingness to pursue further certifications

• Competitive salary and performance-based incentives
• Remote work flexibility with a collaborative global team environment
• Access to official training programs and certification opportunities
• Career development support and advancement opportunities
• Inclusive and diverse workplace culture that values innovation and collaboration
• Exposure to large-scale, enterprise-level ServiceNow projects
• Supportive environment encouraging continuous learning and professional growth