Director of Shelters and Housing at Christie Ossington Neighborhood Centre – Toronto, Ontario
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About This Position
Position Title: Director, Shelters & Housing
Reports To: Executive Director
Location: Toronto, ON
Status: Full-Time, Non-Union
Join Our Team
Christie Ossington Neighbourhood Centre (CONC) is a dynamic, community-based organization providing integrated services including shelter, housing, food security, and community supports. We are committed to building inclusive, equitable communities and supporting individuals experiencing homelessness with dignity and respect.
We are seeking a Director of Shelters & Housing to lead our shelter and housing programs and play a key role in advancing our mission.
About the Role
Reporting to the Executive Director, the Director of Shelters & Housing provides leadership across multiple shelter and housing programs, including emergency shelters and transitional housing.
This is a senior leadership role responsible for ensuring programs operate safely, effectively, and in compliance with all regulatory and funding requirements. The Director leads a team of managers and supervisors in a unionized environment and works closely with internal departments and external partners, including the City of Toronto.
This role requires a balance of strategic thinking and strong operational leadership in a fast-paced, high-demand environment.
Key Responsibilities
- Provide leadership and oversight of shelter and housing programs across multiple sites
- Ensure high-quality, safe, and accessible service delivery for clients
- Lead program managers and supervisors, supporting performance, accountability, and team development
- Oversee labour relations matters, including collaboration with union representatives
- Ensure compliance with all applicable standards, legislation, and funding requirements
- Lead incident response and support teams through complex operational challenges
- Manage program budgets, including planning, monitoring, and resource allocation
- Provide strategic oversight of funding and reporting activities, working with the Fundraising and Resource Development Manager
- Build and maintain strong relationships with funders, community partners, and system stakeholders
- Represent CONC within the Toronto shelter and housing system
- Collaborate with internal teams including HR, Finance, and Operations to support effective service delivery
What You Bring
- 10+ years of leadership experience in social services, housing, or a related sector
- Experience managing multi-site programs in complex, high-pressure environments
- Experience working in a unionized environment
- Strong understanding of homelessness, mental health, and community-based service delivery
- Proven ability to lead teams, manage competing priorities, and make sound decisions under pressure
- Experience working with government funders and navigating complex systems
- Commitment to equity, inclusion, and trauma-informed approaches
Why Join CONC
- Opportunity to lead impactful programs serving the community
- Collaborative and mission-driven work environment
- Senior leadership role with organizational influence
Monday-Friday 09.00 am-05.00 pm
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Job Location
Job Location
This job is located in the Toronto, Ontario, M6H 3Z5, Canada region.