AVP, Client Delivery and PMO at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a AVP, Client Delivery and PMO in United States.

This senior leadership role sits at the heart of a fast-growing healthcare data and technology environment, where the mission is to turn complex healthcare information into actionable insight. The AVP, Client Delivery and PMO is responsible for shaping and executing the end-to-end client delivery strategy, ensuring implementations are seamless, consistent, and value-driven from day one. This role leads global teams across multiple geographies, driving operational excellence, governance, and scalability across all delivery functions. It requires a balance of strategic vision and hands-on execution, with a strong focus on improving client outcomes, satisfaction, and time-to-value. The leader will also play a critical role in embedding data-driven decision-making, automation, and modern tooling, including GenAI, into delivery processes. Operating in a dynamic SaaS environment, this position partners closely with senior stakeholders across product, engineering, finance, and client success to ensure alignment and impact at scale.

• Own and elevate the end-to-end client delivery experience, ensuring implementations are delivered on time, within scope and budget, while maximizing client value and satisfaction.
• Redesign and standardize delivery frameworks, governance models, and PMO practices to improve consistency, predictability, and operational excellence.
• Build and manage a metrics-driven operating model using KPIs such as cycle time, cost efficiency, quality, and client outcomes to proactively manage delivery performance.
• Lead cross-functional collaboration with Product, Engineering, Client Success, and Finance to manage scope, resolve escalations, and align strategic priorities.
• Direct and scale global delivery and PMO teams across regions, fostering accountability, continuous improvement, and a strong client-first culture.
• Oversee capacity planning and resource optimization to ensure effective allocation of talent and early identification of delivery risks.
• Establish strong knowledge management systems, ensuring best practices, playbooks, and insights are consistently captured and reused across teams.

• Strong background in healthcare payer operations, ideally with exposure to regional or Blue plan environments.
• 10+ years of experience in delivery, operations, program/project management, or related fields, including senior leadership responsibilities.
• Proven success leading large, distributed, global teams and influencing outcomes through trust, clarity, and stakeholder alignment.
• Demonstrated ability to transform delivery organizations through process optimization, automation, and operating model redesign.
• Experience leveraging GenAI, analytics, or modern digital tools to improve operational efficiency and delivery effectiveness.
• Strong executive presence with excellent communication skills and the ability to navigate complex client and stakeholder environments.
• Data-driven mindset with strong analytical ability to translate insights into actionable delivery improvements.
• Experience working in fast-paced, scaling SaaS environments, balancing strategic leadership with hands-on execution.
• Bachelor’s degree in Business, Operations, or a related field (advanced degrees are a plus but not required).

• Unlimited paid time off to support rest and work-life balance
• Flexible work-from-anywhere policy
• Comprehensive healthcare coverage with multiple plan options
• Equity participation for all employees
• Strong focus on professional growth and career development
• One-time home office setup allowance
• Monthly mobile phone allowance
• Performance-based compensation including base salary, bonus eligibility, and equity grants