Health Informatics Specialist at Damian Family Care Centers Inc – Jamaica, New York

The Health Informatics Specialist is responsible for ensuring the accurate, efficient, and optimized use of the organization’s Electronic Medical Record (eClinicalWorks – eCW) system across Damian Family Care Centers. This position supports clinical and administrative staff through training, workflow optimization, system customization, and data integrity initiatives.

The Specialist works collaboratively with the Director of Informatics, Data Analyst, Billing Department, and IT Department to ensure compliance with HRSA, UDS, HIPAA, and other regulatory standards applicable to Federally Qualified Health Centers (FQHCs). The role ensures Damian maximizes the full functionality of eCW to enhance patient care, operational efficiency, and regulatory reporting.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for onboarding and training newly hired staff on eCW functionality and workflows.

Develops and maintains desk aides, training manuals, and user documentation.

Provides ongoing refresher training and individualized support to staff requiring additional assistance.

Conducts retraining sessions related to system upgrades, enhancements, and workflow changes.

Provides hands-on technical assistance and end-user support.

Assists users in template development and routine system customization to improve workflow efficiency.

Identifies opportunities to optimize system usage and improve documentation practices.

Works collaboratively with clinical and administrative staff to ensure best practices in data entry.

Partners with the Data Analyst and Billing Department to identify and resolve data entry and integrity issues.

Works directly with front-end users to correct inconsistencies affecting UDS and other regulatory reports.

Supports compliance with HRSA, UDS, and other FQHC reporting requirements by promoting accurate and consistent documentation.

Works closely with the IT Department on system interface issues and eCW-related technical concerns.

Attends conferences, webinars, and vendor trainings to maintain current knowledge of eCW functionality and regulatory standards.

Stays current with compliance and regulatory standards governing EMRs.

Maintains consistent and flexible attendance in accordance with assigned schedule.

Reports to work on time and supports operational continuity.

Conforms to agency dress code and maintains professional appearance and hygiene standards.

Performs related duties as assigned, including duties outside normal responsibilities during emergencies.

Non-Essential Functions

Participates in internal committees and workflow improvement initiatives.

Assists with special projects related to informatics, compliance, or quality improvement.

Supports implementation of new modules or technology enhancements.

Performs other duties as assigned by the Director of Informatics.

Education

• Associate degree in Health Information Technology or related field required.
• Bachelor’s degree in Information Technology or related field preferred.

Experience

• Minimum of two (2) years of extensive experience working with an EMR required.
• At least two (2) years of EMR experience in a hospital or clinical FQHC or community health center setting strongly preferred.
• Clinical or medical background preferred.
• Training background and experience providing IT user support strongly preferred.

Certifications

• Certification as an eClinicalWorks (eCW) Trainer preferred but not required.
• Employee will be required to obtain eCW Trainer certification within a designated timeframe if not already certified.

Knowledge, Skills & Abilities

Strong understanding of EMR compliance and regulatory standards.

Working knowledge of HRSA and UDS reporting requirements preferred.

Excellent written and verbal communication skills.

Strong organizational and time management skills.

Ability to train and communicate effectively with multidisciplinary teams.

Analytical skills with attention to detail.

Ability to manage multiple priorities in a fast-paced healthcare environment.

Working Environment & Conditions

Work is performed primarily in a professional healthcare office setting across multiple Damian FHC sites.

Frequent interaction with clinical providers, administrative staff, leadership, and IT personnel.

Fast-paced environment with frequent interruptions.

Occasional travel between clinic locations may be required.

May require attendance at off-site trainings, conferences, or webinars.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods of sitting and working at a computer.

Frequent use of hands and fingers for typing and data entry.

Ability to communicate effectively in person, by phone, and via virtual platforms.

Occasionally required to stand, walk, reach, bend, and lift up to 15 pounds.

Visual acuity required for reviewing data and documentation on computer screens.