Manager of Customer Development at Finch Turf, Inc. – Toronto, Ontario

Position Title: Manager of Customer Development

Job ID: R-000221

Location: CA ON Toronto Office

Posting Type: Full time

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:Step into a leadership role where you can shape the future of our lead generation team and make a visible impact on how we grow. As the Manager of Customer Development for SPS Commerce’s Revenue Recovery team, you’ll lead a high-performing group of Customer Development Specialists (CDS) responsible for generating qualified pipeline and helping suppliers protect and recover revenue lost to retailer deductions—while building the strategy, momentum, and culture that powers the team forward.
This is a Built for Growth opportunity for a leader energized by developing people, refining strategy, and turning insights into action. You’ll guide a fast-moving B2B SaaS CDS team, using data and analytics to sharpen decisions, elevate performance, and create scalable success across the organization.
If you enjoy rolling up your sleeves—coaching talented CDS reps, optimizing outreach and qualification processes, driving pipeline creation, and partnering cross-functionally to improve results —this is a chance to lead with purpose and help define what the next phase of growth looks like for Revenue Recovery at SPS Commerce.

What You’ll Do:

• Pipeline Generation Strategy: Support and execute outbound and inbound development strategies to consistently generate qualified pipeline, while aligning with broader Revenue Recovery growth goals.
• Analytics-Driven Decision Making: Monitor activity levels, conversion rates, pipeline creation, and productivity metrics to identify gaps and implement data-driven improvements.
• Coaching & Development: Lead, mentor, and grow a team of Customer Development Specialists through clear expectations, call coaching, skill development, and performance management that drives consistent pipeline creation.
• Lead Qualification & Pipeline Quality: Oversee lead follow-up, qualification, and handoff processes, ensuring a steady flow of high-quality opportunities into the sales pipeline.
• Process Optimization: Refine outreach cadences, messaging, tools, and playbooks to create operational consistency and improve efficiency.
• Cross-Functional Collaboration: Partner closely with Marketing, Sales, and RevOps to align on targeting, improve lead quality, and strengthen the pipeline generation engine.
• Market & Product Expertise: Stay current on product updates, customer pain points, and industry trends to help the team engage prospects with relevance and credibility.

Location:

This role follows a hybrid work model based in our Toronto, ON office, with an expectation of frequent in-office presence (minimum 3-4 days/week) to enable effective coaching, collaboration, and team leadership.

What You’ll Bring

• 5+ years of total experience in a B2B SaaS or software sales or sales development environment
• 2+ years of leadership and management experience, preferably leading SMB or Mid-Market BDR, SDR, or lead gen teams
• Proven success developing talent and driving performance through coaching and accountability
• Dynamic and adaptable leadership style
• Strong understanding of sales development workflows, pipeline generation, and go-to-market processes
• Excellent communication and collaboration skills, with the ability to influence cross-functional stakeholders

• Demonstrated ability to create structure, set clear expectations, and maintain accountability within a sales development team

Preferred Qualifications:

• Proven B2B SaaS Sales Development Leadership: 2–5+ years managing SMB or Mid-Market BDR/SDR/CDS teams with a track record of consistently generating qualified pipeline and supporting revenue growth. E-commerce or supply chain experience is a plus.
• Analytical Mindset: Strong ability to analyze data, identify trends, and translate insights into action. Comfortable working with pipeline metrics, conversion rates, and productivity reporting.
• Strategic & Operational Thinker: Skilled at balancing short-term execution with long-term scalability. You know when to build fast and when to design for growth.
• Exceptional Coach & Motivator: Proven success in developing talent, elevating performance, and fostering a culture of accountability and achievement.
• Tech-Savvy: Proficiency in CRM systems (Salesforce, HubSpot) and sales engagement or analytics tools; comfortable evaluating and improving the GTM tech stack.
• Clear Communicator & Influencer: Strong presentation and communication skills, with the ability to align stakeholders and inspire confidence.
• Adaptable & Self-Driven: Thrives in a fast-paced environment and can navigate ambiguity while keeping the team focused and aligned.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee’s compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role in Canada is: CAD$110,000 – CAD$160,000 The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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